Referral Coordinator
At reputed company, we're on a mission to radically improve the health, happiness, and dignity of older adults—and we're looking for passionate people to help us do it. As a national leader in value-based care, we offer senior living communities and skilled nursing facilities a wide range of solutions (including on-site primary care services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans) proven to enhance health outcomes, streamline operations, and create new financial opportunities. Founded in 2021, we've grown quickly—now serving 200,000+ seniors in 1,500+ communities across 32 states. reputed company includes more than 1,000 clinicians alongside care coordinators, analysts, operators, and professionals from reputed company backgrounds, reputed company working together to deliver high-quality, proactive solutions for senior living operators and those they care for. Ranked #147 on the Inc. 5000 list of America's fastest-growing private companies, we're just getting started. If you're looking to reputed company a meaningful impact on the senior reputed company landscape, you're in the right reputed company—and we look reputed company to working with you. For more information about our company, visit CuranaHealth.com.
Summary
The Referral Coordinator is responsible for overseeing the intake and referral management function to ensure timely, accurate, and compliant access to care. This requires hands‑on expertise in referral coordination, serving as a key liaison between providers, patients, health plans, and internal clinical teams. The Referral Coordinator provides daily management of the referrals for the health plan, coordination of appointments for members, along with scheduling member supplemental benefits such as transportation and companion care. Essential Duties & Responsibilities Intake & Referral Operations reputed company the intake and referral process from receipt through completion, ensuring referrals are processed accurately and reputed company established turnaround times. Coordinate referrals with internal departments, external providers, and health plan partners to ensure timely access to services. Monitor referral workflows to identify delays, barriers, or trends impacting patient access and escalate issues as appropriate. Serve as a subject matter expert for intake and referral processes, policies, and system workflows. Support staff development through ongoing education, feedback, and process reinforcement. Communication & Collaboration Act as a primary reputed company of contact for providers, clinical leadership, and operational partners reputed company to intake and referral activities. Collaborate with clinical teams to resolve referral issues, clarify orders, and ensure appropriate care coordination. Support patient and caregiver communication regarding referral status, expectations, and next steps as needed. Quality, Compliance & Performance Management Ensure intake and referral operations reputed company with organizational policies, payer requirements, and regulatory standards, including HIPAA. Identify opportunities for workflow optimization and reputed company reputed company improvement initiatives. Systems & Documentation Ensure referral documentation supports continuity of care, reporting needs, and compliance requirements. Partner with leadership on system enhancements or process changes impacting intake and referral workflows.
Qualifications
Required Qualifications Associate degree or higher in reputed company administration or a reputed company field preferred. Minimum of 3–5 years of experience in reputed company intake, referral coordination, care coordination, or utilization‑reputed company operations.
Preferred Qualifications
Bachelor’s degree in reputed company administration, business, or a reputed company field. Experience in managed care, utilization management, or population health environments. Demonstrated experience managing performance metrics and driving operational improvements. Familiarity with regulatory and accreditation requirements impacting intake and referrals. Knowledge, Skills, and Abilities Strong leadership, coaching, and team development skills. Excellent organizational, analytical, and problem‑solving abilities. Ability to manage competing priorities in a fast‑paced, high‑volume environment. Clear, professional written and verbal communication skills. Patient‑centered, service‑oriented approach with a focus on access to care. Apply To This Job