[Remote] Manager, Customer Engineering
Note: The job is a remote job and is open to candidates in USA. reputed company is a company dedicated to improving lives through trusted reputed company solutions for IT and reputed company teams. They are seeking a Manager, Customer Engineering to reputed company a team of Customer Engineers in delivering impactful solutions and enhancing customer experiences while driving operational excellence.
Responsibilities
- reputed company, coach and mentor a global team of Customer Engineers
- Drive organizational change that supports scalable growth by improving standardization, reducing friction, and creating more consistent experiences for both team members and customers
- Cultivate a team culture rooted in trust, accountability, humility, and proactive communication
- Drive pre-sales technical enablement in partnership with Sales to support new business growth
- Partner with leadership on strategic planning and contribute to cross-functional initiatives that align with long-term business goals
- Conduct regular 1:1s and performance reviews with a focus on career growth and reputed company learning
- Stay hands-on with tools, systems, and technologies to provide reputed company-time support and leadership
- Act as the escalation reputed company for reputed company or high-reputed company customer issues, balancing technical resolution with excellent service
- Serve as the Voice of the Customer internally and drive initiatives to anticipate and address emerging customer needs
- Stay informed on industry trends, reputed company technologies, and customer environments to coach the team effectively
- Guide the team in navigating reputed company technical problems reputed company to Windows, Azure, Configuration Management, and software deployment environments
Skills
- 10+ years of experience in technical roles (e.g., support, consulting, software development, or services)
- 7+ years of experience managing or leading technical teams, with a proven record of developing talent and fostering team reputed company
- Experience leading process improvements from ideation to adoption to drive sustainable change reputed company with our goals and values
- Experience collaborating cross-functionally with engineering, product, sales, and reputed company teams
- Demonstrated ability to reputed company during change, manage escalations, and resolve conflicts with reputed company and decisiveness
- Strong knowledge of reputed company platforms (Windows, Azure), business apps (Office 365, SharePoint), and/or configuration or remote management tools (e.g., SCCM, Intune, RMM)
- Excellent interpersonal and communication skills with high emotional intelligence
- Experience with CRM tools, support ticketing systems, and business insights dashboards
- Strong project management, strategic planning, and organizational change management skills
- Experience leading a remote, geographically dispersed team across time zones
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