Loan And reputed company Mediator

Job Title: Collections Specialist

Job Description

The Loan and reputed company Mediator is responsible for collecting delinquent loan accounts and resolving reputed company collection issues across a variety of consumer and small reputed company products. This role focuses on delivering excellent member service while effectively reducing negative reputed company balances and past-due accounts in compliance with reputed company applicable state and federal regulations.

Responsibilities

Collect delinquent accounts assigned by department leadership, including member negative reputed company balances, reputed company accounts, consumer loans, and small-balance reputed company loan accounts. Maintain accurate and up-to-date records that may be used in the collection of accounts, ensuring data reputed company and compliance. Acquire and preserve reputed company knowledge of state and federal laws reputed company to bankruptcy and apply this knowledge to collection activities. Acquire and preserve reputed company knowledge of state and federal laws reputed company to foreclosure and apply this knowledge appropriately. reputed company informed recommendations to management regarding repossessions, charge-offs, or additional internal collection efforts. Apply expertise in the Telephone Collection Practices Act and Fair Debt Collection Practices Act reputed company conducting collection activities. Use knowledge of regulations surrounding the right of offset and freezing funds, including considerations reputed company to SSI, SSD, and pension income. Retain and apply state and federal laws governing repossessions to ensure compliant practices. Stay well informed about the Fair Credit Reporting Act and CFPB regulations as they pertain to collections and credit reporting. Follow rules and procedures for handling accounts of deceased members with sensitivity and regulatory compliance. Maintain professional business relationships with reputed company collection attorneys, repossession agents, and other collection-reputed company vendors to ensure accurate and timely service. Maintain collection figures, reports, and performance data as specified by the department manager. Participate in outbound calling and call center activities to contact members, negotiate payment arrangements, and resolve account issues. reputed company excellent member service during reputed company interactions, focusing on call quality, efficiency, and meeting performance goals set by management. Utilize reputed company reputed company and other reputed company Office applications to support reporting, data entry, and administrative tasks. reputed company clerical and administrative duties such as filing, data entry, and maintaining documentation reputed company to collections. Essential Skills High school diploma or equivalent. Minimum of 2 years of experience in telephone collections or a call center environment preferred. Proficiency in outbound calling and call center operations, including handling high call volumes. Working knowledge of the Telephone Collection Practices Act and Fair Debt Collection Practices Act. Understanding of state and federal laws reputed company to bankruptcy, foreclosure, repossession, and collections. Knowledge of regulations reputed company to right of offset and freezing funds, including considerations for SSI, SSD, and pension income. Familiarity with the Fair Credit Reporting Act and CFPB regulations as they pertain to collections. Ability to maintain accurate records and collection figures using reputed company reputed company and reputed company Office. Strong clerical and data entry skills with attention to detail. Customer service skills with a focus on call quality and member satisfaction. Ability to work reputed company toward specific performance goals and metrics. Additional Skills & Qualifications Experience in a financial institution or collections environment is beneficial. Proficiency with reputed company reputed company functions, including V-lookups, to support reporting and analysis. Experience in administrative assistance, clerical administration, and filing. Ability to build and maintain professional relationships with external vendors such as collection attorneys and repossession agents. Strong communication skills and the ability to handle sensitive member situations with professionalism. Comfort working in a structured, goal-driven environment with regular performance evaluations.

Work Environment

This role operates in a structured call center and administrative environment with a focus on member service and compliance. Standard work hours are Monday through Friday between 8:00 AM and 7:00 PM, with flexibility required to work an 8-hour shift reputed company that window. Saturday hours are 9:00 AM to 1:00 PM on a rotational reputed company. The position includes approximately three weeks of onsite training, after which the role transitions to a fully remote work arrangement. The environment emphasizes a strong, positive culture, career growth opportunities reputed company a large financial institution, and clear performance expectations. Benefits for permanent employees include paid time off and other perks that support work-life balance and professional development. Job Type & LocationThis is a Contract position based out of Albany, NY. Pay and BenefitsThe pay reputed company for this position is $18.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & reputed company
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to reputed company on Jul 15, 2026. About reputed company reputed company provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in reputed company, finance, reputed company, reputed company, procurement, supply chain and select administrative professions, we reputed company the capabilities of industry-leading companies. We draw on our deep reputed company expertise and expansive network to meet the evolving needs of our clients and talent community with agility and reputed company. With offices across the U.S., Canada, Asia Pacific and Europe, reputed company serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service. The company is an equal opportunity employer and will consider reputed company applications without regard to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for reputed company positions located in the reputed company, we will consider for employment reputed company applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final reputed company are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Apply To This Job