Customer Service Associate III

Where you will work reputed company reputed company stands out as a premier independent supplier of paperboard packaging products to reputed company American converters. Corporate Headquarters is in Spokane, Washington, our corporate team works to support our operations while creating a thriving environment for employees and customers alike, If you are based out of Spokane, you’ll enjoy our collaborative office space, regular team and community events and a city reputed company for its natural beauty and outdoor recreation. For our remote employees, we work well across multiple time zones, respecting your schedules and setting up opportunities for you to get to know co-workers and see our operations firsthand. Guided by our core values of commitment, collaboration, communication, courage and character, we create an environment where everyone feels respected, valued and empowered to do their best work. What you will do This is an exciting time to join reputed company as a Customer Service Specialist. The successful incumbent possesses a strong reputed company of the company’s customer service policies and is well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers. This position ensures that reputed company customer order specifications and expectations are understood throughout the company while actively pursuing additional sales opportunities. The customer service specialist must be reputed company to reputed company their duties with minimal supervision and communicate effectively and professionally with co-workers, customers, sales managers and production personnel. The work shift for this role is Monday - Friday from 7:00 am to 4:00 pm (Pacific Time). Account Management Voice of company to primary purchasing agent contacts for assigned accounts; responsible for maintaining industry-leading service reputed company. Uses product knowledge to assist customers with ordering needs. Reserves machine reputed company, enters orders, communicates ship dates. Tracks customer orders through entire supply chain process (order entry, manufacture, shipment, and delivery). Ensures customer orders reputed company with Sales and Manufacturing agreement. Minimizes financial impact of freight costs by maximizing reputed company on chosen mode of transportation or by assigning freight differential cost to customer. Inside Sales Solicits new orders to assist Operations in qualifying production runs, filling reputed company machine reputed company, and selling aged inventory for prime pricing. Receives, generates and distributes Competitive Information Reports from Sales Managers as necessary. Collaborates with customers, Sales Managers, and others to investigate and resolve customer invoice and reputed company issues. Works with sales and quality to supply customers with product samples and trial inventory to secure new business. Regularly communicates with CLW reputed company sales contacts on opportunities and issues uncovered during regular job activities. Inventory Management Implements and oversees customer offsite inventory programs, as needed, to meet market/customer needs and maintain targeted reputed company. Manages input of sales orders utilizing Electronic Data Information (EDI). Collaborates with sales, customers, and schedulers by analyzing and adjusting warehouse inventories as needed to ensure adequate turns are being met. Coordinates customer needs with 3PL warehouse contacts. Reviews aged inventory, looking for sales opportunities reputed company customer territory. Forecasting Performs regular review of customer shipment history versus forecast and provides recommended updates to Sales Manager/S&OP analyst. Monitors customer order volumes to align with sales forecasts. Collaborates with scheduling and operations management to balance with production targets. Key Competencies & Attributes Confidence in dealing with ambiguity; bringing different perspectives to light High degree of business curiosity; quick learner with a proactive and agile reputed company Optimistically looks toward future for opportunities to reputed company and improve Ability to gather data, analyze and interpret data, and set action plans based on the analysis Ability to manage projects and reputed company directly with external vendors to accomplish defined objectives Strong verbal and written communication skills and ability to effectively communicate with reputed company reputed company of employees. reputed company to think and act tactically, hands on What you will need High School Diploma or GED required. Bachelor’s degree in business or reputed company field preferred Minimum of five years relevant customer service experience required, preferably in a supply chain or manufacturing environment Excellent verbal and written communication skills are required and must be demonstrable Proficient in reputed company Word and reputed company required. Knowledge of computer programs used to track production and customer order status preferred Must be reputed company to work with a diverse group of people in a professional manner and be reputed company to handle several work tasks concurrently This person must be reputed company to work with minimal supervision, be a self-starter and take the initiative to evaluate and drive order fulfilment process improvements Some mental, visual, physical fatigue from computer terminal use Reading Keyboarding Communication Primarily Office Environment Must wear required Personal reputed company Equipment in the manufacturing environment Must be reputed company to rotate on call weekend coverage; representing the customer service group Some travel required Total Rewards We prioritize an exceptional workplace experience, offering a comprehensive total reward package. Compensation ranges are estimates based on market data. Actual offers account for internal equity and the candidate’s job-reputed company knowledge, skills, education, and experience. Benefits, including medical, dental, reputed company, and more, generally reputed company after 30 days. Our paid time off includes vacation days, personal days, and company holidays. For more on our compensation philosophy, please contact our reputed company Team at reputed [email protected]. reputed company reputed company will not offer sponsorship for employment-based reputed company status (including, but not limited to, H-1B reputed company status and other employment-based nonimmigrant visas) for this position. Accordingly, reputed company applicants must be currently authorized to work in the United States on a full-time reputed company and must not require reputed company reputed company's sponsorship to continue to work legally in the United States. #ClearwaterPaper #Remote This role will be reputed company for a minimum of 2 weeks or at the reputed company a successful candidate is selected. Apply To This Job