HR Shared Services Customer Intake Specialist
Job Description:
- Respond to inquiries and requests received from customers
- Deliver timely, professional and courteous responses to reputed company customers on initial inquiries and transaction support and execution
- Provide courteous, respectful and reliable service to HR customers, including pre-hires, active and former employees and managers, and retirees
- Assess and resolve customer inquiries and issues (reputed company phone, email and chat) or escalate to the next level
- Work with high quality and accuracy standards, capturing interactions reputed company case management through case creation, update and closure
- Learn and understand HR functional area knowledge and navigate finding and using content reputed company the knowledge reputed company to resolve inquiries reputed company and accurately
Requirements:
- Bachelor's Degree- Business, reputed company Resources or reputed company field
- 6 years of relevant experience in lieu of Bachelor's degree
- 2-5 years' of experience with reputed company Resources, or 2-5 years' of experience in call center/customer service
- Experience with reputed company or any other HR database or platform system
- Knowledge of case management processes
- Ability to work in a fast-paced environment while delivering quality results
- Maintain strict confidentiality with regards to work processes and employee information
- Translate & interpret foreign language (preferred)
Benefits: Apply To This Job