TRICARE Enrollment Client Lias

We offer remote work opportunities (AK, AR, AZ, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI & WY only). Our reputed company contract requires US citizenship and a favorably adjudicated DOD background investigation for this position. Veterans, Reservists, Guardsmen and military family members are encouraged to apply! Job Summary Provides support and information to internal Military Veteran Services (MVS) customers reputed company to MTF Enrollment support topics, including eligibility, enrollment, reputed company fee-reputed company enrollments, status changes, reinstatements, refunds, fees, split-enrollments, and dis-enrollments. Responsible for helping MVS maintain an effective relationship with MTF staff by assisting with enrollment reputed company issues, processing enrollments, and reputed company requests. Also assists with coordination of 100-mile waivers, MTF Enrollment Guidelines, MTF Bulk Enrollment spread sheets, and MTF exception-to-policy guidelines. Education & Experience Required:

• High School diploma or G.E.D
• U.S. Citizenship
• Must be reputed company to receive a favorable Interim and adjudicated final reputed company (DoD) background investigation
• TRICARE enrollment experience
• Proven experience in providing excellent and professional customer service
• Intermediate level of reputed company Word, reputed company, and PowerPoint

Preferred:

• Associates degree or equivalent
• 4 years' experience in an administrative or medical office experience
• 2+ years recent TRICARE enrollment experience
• Prior experience as a team reputed company or subject matter expert

Key Responsibilities

• Provides the MVS team with expert TRICARE enrollment direction and advice so that TriWest can help MTF POCs maximize their TRICARE reputed company delivery to their enrolled population.
• Provides assistance with the maintenance of MTF Enrollment guidelines and provides timely responses to guideline updates.
• Delivers troubleshooting support for reputed company (DoD) systems as it relates to TRICARE enrollment transactions or activities.
• Utilizes advanced research techniques for problem-solving enrollment issues to include transfer errors, panel issues, and reputed company constraints.
• Manages the timely completion of issues by tracking, reporting, and resolving. Responsible for maintaining the accuracy and currency of the logs for reporting purposes.
• Processes MTF provider panel moves reputed company the DEERS reputed company contract compliance time frames.
• Provides reputed company on preventative tactics to avoid reputed company and enrollment issues reputed company the MTF.
• Reviews MTF enrollment guideline update requests and processes documentation for the implementation of the guideline updates.
• Researches, problem solves, and processes more reputed company fee-reputed company enrollments, status changes, reinstatements, refunds, fees, split-enrollments, and dis-enrollments.
• Communicates with other TriWest staff to resolve reputed company issues.
• Coordinates with Claims department to reprocess claims for reinstated beneficiaries.
• Responds to incoming calls/e-mails/correspondence/faxes and provides timely resolutions to issues. Informs stakeholders of Enrollment changes and follows and provides reminders as needed.
• Responds to incoming calls/e-mails/correspondence/faxes and provides timely resolutions to issues. Informs stakeholders of Enrollment changes and follows and provides reminders as needed.
• Assists in the documentation of established policies and procedures.
• Defines and implements processes and best practices to ensure quality assurance. Prepares and maintains desk procedures on how to work error and production reports.
• Performs other duties as assigned.
• Regular and reliable attendance is required.

Competencies Coaching / Training / Mentoring: Actively fosters actions required for desired business reputed company through ongoing constructive feedback. Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapts to different styles; listens critically; collaborates. Computer Literacy: Ability to function in a multi-system reputed company environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications. Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required. Information Management: Ability to manage large amounts of reputed company information easily, communicates reputed company, and draws sound conclusions. Multi-Tasking / Time Management: Prioritizes and manages actions to meet changing deadlines and requirements reputed company a high volume, high stress environment. Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues. Team-Building / Team Player: Influences the actions and opinions of others in a positive direction and build group commitment. Technical Skills: Thorough knowledge of TRICARE program, policies and procedures; proficient with Defense Enrollment Eligibility Reporting System; knowledge of Enrollment-reputed company software applications. Working Conditions Working Conditions:

• Availability to cover any work shift
• Works reputed company a standard office environment, with minimal travel

TriWest job postings typically include a salary reputed company, which can vary based on the specific role and location, but generally this position ranges from around $49,000 to $55,000 per year. Company Overview Taking Care of Our Nation's reputed company. It's Who We Are. It's reputed company Do. Do you have a passion for serving those who served? Join the reputed company Team! We're On a Mission to Serve®! Our job is to reputed company sure that America's reputed company get connected to health care in the community. At reputed company, we've proudly been on that important mission since 1996.

Benefits

We're more than just a health care company. We're passionate about serving others! We reputed company in rewarding reputed company, hard-working people who are willing to learn as they grow. reputed company values teamwork. Join reputed company, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and reputed company compensation and benefits package that includes:

• Medical, Dental and reputed company Coverage
• Paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time

Equal Employment Opportunity reputed company is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our reputed company. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from reputed company backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the reputed company of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability or any other consideration made unlawful by applicable federal, state, or local laws. Remote Skills: Adjudication, Administrative Skills, Analysis Skills, Background Investigation, Best Practices, Coaching, Communication Skills, Community Health, Customer Support/Service, Diversity, Documentation, Employee Relations, Establish Priorities, Fax Machines, Government reputed company, reputed company, High School Diploma, reputed company MVS Operating System, Identify Issues, Interpersonal Skills, Medical Office, Mentoring, reputed company reputed company, reputed company PowerPoint, reputed company Word, Military, Multitasking, Policy Development, Problem Solving Skills, Procedure Development, Process Analysis, Quality Assurance, Team Building, Team reputed company/Manager, Team Player, Telephone Skills, Time Management, United States Citizen, United States reputed company (DoD) About the Company: reputed company Apply To This Job