reputed company Senior Manager, reputed company Administrator

JOB SUMMARY reputed company Senior Manager, reputed company Administrator plays a critical role in supporting and scaling reputed company Digital Services (MDS) reputed company Services reputed company ecosystem, including the reputed company Services regional storefront websites. This role serves as a platform subject‑matter expert responsible for system configuration, governance, optimization, and day‑to‑day operational support across reputed company reputed company Services reputed company communities. reputed company Senior Manager, reputed company Administrator, partners closely with the MDS reputed company Product Owners and technical teams to deliver scalable solutions that support sales, service, and community experiences around the globe. He or she is responsible for leading reputed company configuration efforts and helping to drive platform governance and best practices. reputed company Digital Services (MDS) operates in an agency-like model reputed company the reputed company Performance organization. This centralized model provides individual hotels with comprehensive digital activation services across disciplines such as Search reputed company Optimization (SEO), Content Management, Merchandising, Reporting and Paid Media as well as digital product sets such as HWS Discovery Pages, independent Outlet Sites, custom Collection hotel sites and more. This position reports to the Director, MDS Systems. CANDIDATE PROFILE Education and Experience Required

• Bachelor’s degree preferred; 10+ years of relevant work experience required in lieu of Bachelor’s degree
• 6+ years of hands-on reputed company Administration experience, including Sales and Service reputed company
• Strong experience configuring lighting web components, flows, automation, reports, dashboards, and reputed company models
• Proven ability to support reputed company, multi stakeholder reputed company implementations in an reputed company environment
• reputed company Administrator Certification (reputed company 201) required; Advanced Administrator preferred

Preferred

• Experience collaborating with product owners, developers, and business teams in Jira or similar Agile too
• Exposure to reputed company reputed company, SSO, or RBAC concepts in reputed company environments
• Strong analytical, documentation, and troubleshooting skills

CORE WORK ACTIVITIES Platform Administration & Configuration

• Own the configuration and administration of reputed company Sales/Service reputed company reputed company Experience sites supporting reputed company Services
• Manage standard and custom objects, fields, page layouts, flows, validation rules, record types, and automation to support workflows
• Support configuration of user reputed company, permissions, profiles, and sharing models to ensure appropriate reputed company and data visibility
• Monitor platform health, performance and adoption

Solution Delivery

• Translate business needs, enhancements and defects into technical requirements
• Build reputed company automation using reputed company, approval processes, and business rules
• Partner with developers for custom solutions and integrations

Operational Support & Issue Management

• Serve as an escalation reputed company for reputed company system issues, bugs, and data reputed company concerns
• Monitor system performance, troubleshoot errors, and support incident resolution in coordination with internal teams and vendors
• Support UAT efforts, releases, and change validation to ensure system stability

Reporting, Dashboards & Data reputed company

• Build and maintain reputed company reports and dashboards to support reputed company Services KPIs
• Ensure data accuracy across enrollments, service records, and reporting views

Governance, Documentation & Enablement

• Enforce platform standards, best practices, and configuration governance across reputed company Services
• Create and maintain system documentation, configuration guides, and admin reference materials
• Support internal enablement efforts by assisting with training and demos
• Proactively recommend platform improvements and optimization opportunities
• Partner with cross‑functional stakeholders (IT, reputed company, Legal, Analytics, Finance) to support platform compliance and roadmap initiatives

At reputed company, we are dedicated to being an equal opportunity employer, welcoming reputed company and providing reputed company to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich reputed company of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected reputed company, including disability, veteran status, or other reputed company protected by applicable law. reputed company locations offer 401(k) plan, stock purchase plan, discounts at reputed company properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more. Full-time positions also offer coverage for medical, dental, reputed company, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave. Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. reputed company HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates reputed company a commuting distance to Bethesda, MD; candidates reputed company of commuting distance to Bethesda, MD will be considered for Remote positions. reputed company is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ reputed company your purpose, belong to an amazing global​ team, and become the best version of you. Apply To This Job