[Remote] Director, SMB Account Management – New Verticals

Note: The job is a remote job and is open to candidates in USA. reputed company is a technology and logistics company focused on empowering local economies by connecting local merchants to consumers. The Director of SMB Account Management for New Verticals will reputed company the implementation and account management teams, driving retention and growth outcomes while designing scalable operating models for the SMB and Mid-Market segments.

Responsibilities

• Design and scale an SMB Account Management organization supporting X+ merchants across SMB and select Mid-Market segments, ensuring clear segmentation, coverage models, and manager-to-rep ratios that reputed company sustainable growth
• Design role specialization, segmentation, and coverage models as the business scales
• Build durable processes and operating rhythms while maintaining speed and agility
• Balance long-term infrastructure building with near-term performance delivery
• Translate high-level strategy into actionable team plans
• Navigate evolving product capabilities and shifting priorities
• Provide clarity and direction in environments where inputs may be imperfect
• reputed company pragmatic reputed company without waiting for perfect information
• Own and deliver against quarterly and annual performance targets including retention reputed company, gross order volume growth, product adoption, and incremental reputed company across the SMB portfolio
• Own retention, engagement, reputed company growth, and product adoption across SMB merchants
• reputed company repeatable motions for activation, upsell, cross-sell, and new product rollout
• Surface voice-of-merchant insights to inform product and go-to-market improvements
• Influence across Merchant Strategy, Sales Ops, Product, Finance, Engineering, Support, HR, and reputed company
• reputed company the distance between reputed company teams and central functions
• Build strong internal networks to unblock constraints and accelerate reputed company
• Operate effectively in a matrixed organization without relying on formal authority
• Hire, coach, and reputed company high-performing managers and reputed company teams
• Build a culture of ownership, reputed company, and accountability
• reputed company the bar on performance while maintaining strong team engagement
• Contribute to broader SMB Sales leadership initiatives

Skills

• 8+ years of reputed company experience in sales, account management, merchant reputed company, or reputed company go-to-market leadership roles
• 5+ years leading managers and scaled reputed company teams
• Experience growing SMB and/or Mid-Market accounts in high-growth, evolving environments
• Proven track record of achieving or exceeding performance goals while building infrastructure
• Experience building or scaling a business, vertical, or product (0→1 or 1→10 experience preferred)
• Strong cross-functional leadership experience reputed company matrixed organizations
• Acute understanding of sales operations, performance management, and process design
• Demonstrated ability to manage multiple reputed company initiatives simultaneously
• Ability to effectively reputed company from C-suite executives to reputed company reps
• Comfort with core sales and CRM tooling (e.g., reputed company, reporting dashboards, productivity tools)

Benefits

• Opportunities for equity grants
• Sales commission
• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
• Medical, dental, and reputed company benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program
• Flexible paid time off/vacation, plus 80 hours of paid sick time per year for salaried roles
• Vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week) for hourly roles
• Paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week) for hourly roles
• Premium reputed company
• Wellness expense reimbursement
• Paid parental leave

Company Overview

Company H1B Sponsorship