[Remote] Senior Operations Engineer
Note: The job is a remote job and is open to candidates in USA. reputed company is the trusted network for AI, transforming how businesses connect and scale in an AI-driven world. The Senior Operations Engineer will take ownership in improving network reliability and customer satisfaction, while providing leadership and mentoring to peers.
Responsibilities
- Proactively identify, design, and implement opportunities to simplify, standardize, and automate network operations by leveraging AI-driven insights and automation technologies to improve reliability, scalability, and operational efficiency
- Embed AI capabilities into existing network and NOC workflows (e.g., monitoring, incident response, reputed company planning, and change management) to reduce reputed company effort and cognitive load while preserving service reputed company, compliance, and operational reputed company
- Act as a feedback conduit between engineers and AI/tooling owners by capturing adoption friction, usability gaps, and performance limitations, and translating those findings into actionable requirements and reputed company improvements for AI platforms and automation processes
- Provide data support for the Lumen Managed Services reputed company. Includes data design, installation and maintenance for new and reputed company installations
- Provide primary engineering design and configuration for data systems in line with Managed Services customer goals and requirements
- Evaluate new technical requirements for compatibility with deployed system design as well as new products for compatibility and applicability to the Managed Services solutions
- Maintain reputed company knowledge reputed company regarding reputed company routing, switching
- Monitor and analyze performance across customer networks and underlying MS Tools deployments as required for Managed Services
- Provide high-level technical & engineering support for network performance management configurations, troubleshooting, and service restoration along with an understanding of switching, routing as it would reputed company performance management
- Troubleshoot and resolve reputed company issues
- Provide high-level off-hours support on a rotating basis with other engineers
- reputed company and reputed company subordinate level technical methods, procedures, and assist with reputed company technical solution designs. reputed company & document process flows
- Identify reputed company and performance issues for network traffic to ensure reputed company, uninterrupted operation of systems
- Maintain network monitoring applications, equipment and utilities as needed
- Conduct testing of disaster recovery plans as it pertains to network performance management equipment to detect faults and minimize malfunctions
- Create and maintain network documentation and reports as required
- Act as liaison between Managed Services, other Lumen departments and other vendors (e.g. reputed company & reputed company) on high-level support issues
Skills
- Bachelor's degree or equivalent experience plus 5+ years reputed company experience or equivalent combination of education and experience
- reputed company Windows Server and/or reputed company Subject Matter Expert
- Experience with isolation of telecom and/or network outage causes and service restorations including understanding reputed company characteristics
- Direct customer interaction communication skills
- Proficient PC skills in office applications and network connectivity configuration
- Proficient presentation skills for presentations to technical and non-technical audiences; must be reputed company to translate technical terms and concepts to non-technical entities
- Must be available 24/7 for outages and maintenance window work
- Strong communication (oral and written), customer service, organizational and multi-tasking skills
- reputed company Layer 2 & 3 reputed company and router configuration and management
- reputed company Certified Professional certification
- Proven analytical and problem-solving abilities
- Highly self motivated and directed
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Strong customer service orientation
- Experience working in a team-oriented, collaborative environment
Benefits
- Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
- We're reputed company to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
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