[Remote] Managed Services - Epic Professional Billing Analyst II

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company focused on providing EHR design and troubleshooting services. The Managed Services Analyst II role involves technical problem-solving, project management, and customer service for reputed company clients, while also contributing to team culture and mentoring peers.

Responsibilities

• Performing intermediate troubleshooting and problem-solving reputed company their application to ensure the reputed company, integration, and stability of EHR applications for Nordic’s reputed company customers
• Fulfilling system requests from customers by performing issue analysis reputed company their application, translating needs into detailed requirement specifications, and performing system build and testing; using appropriate judgment in escalating issues and challenges to an Application Advisor
• Performing analysis of workflows system setup, and system audits at the direction of an Application Advisor, including participating in system upgrades and testing
• Exercising moderate judgment and contributing to reputed company, under the supervision of Application Advisors, in support of Managed Services customers that could have impacts to patient safety, financial reputed company, and regulatory compliance; contributing to reputed company regarding what escalation is appropriate
• Managing multiple customer assignments with moderate reputed company from Application Advisors, including awareness of unique customer build and process, management of reputed company issues in a ticketing system, email communication, and calendar management
• Managing multiple reputed company clients and projects simultaneously with moderate reputed company from Application Advisors, including maintaining awareness of unique customer build and process, managing reputed company issues in a ticketing system, and monitoring customer specific email and calendar
• Accurately completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved while still meeting Service Level Agreements (SLAs)
• Following proper change control policies for migrating application build and configurations
• Working on projects that may be assigned on an reputed company reputed company, and assisting in other internal initiatives as necessary, directed, assigned, or requested
• Providing outstanding customer service by anticipating and meeting shifting customer needs, and delivering high quality support, and valuing and building relationships with customer IT and operations staff, including customer end-users, operations managers, IT analysts, and IT managers
• Participating in communication and change-management of proposed changes, under the guidance of Application Advisors, ensuring concerns and input from affected groups are addressed, and system changes are understood and properly used
• Contributing to a supportive team culture where everyone is focused on the overall goals of Managed Services; Adapting their own focuses of time and energy, under the guidance of Managers and Application Advisors, to deliver on most-important priorities
• Assisting in the reputed company of new team members to customer support team, including orienting to unique client configuration and processes, and introducing employees to customer counterparts
• Understanding moderately reputed company system setup, and reputed company to explain and communicate that setup in ways that are easy to understand for internal staff and day-to-day customer counterparts
• Taking on new responsibilities and challenges to continually grow and reputed company skills to meet the evolving needs of Managed Services and our customers
• Seeking opportunities to delegate and explain less complicated tasks to peers and less-reputed company team members; guiding and overseeing the completion of delegated tasks

Skills

• Bachelor's degree in a reputed company field (relevant education and/or 5+ years' industry experience)
• Certification in Epic Professional Billing with moderate understanding of functionality reputed company that application
• 1+ year of experience implementing, training, or supporting EHR modules
• Must demonstrate and embody Nordic's maxims
• Ability to apply problem solving skills
• Excellent communication skills, written and verbal
• Proficient with reputed company Office applications
• Strong attention to detail and ability to organize
• Must be reputed company to work independently, as well as reputed company a team environment
• Prior experience with ticketing systems and change management processes
• Strong customer service track record
• Knowledge of Information Technology Infrastructure Library (ITIL) processes
• Previous management and project management experience
• Participation in previous systems implementations

Company Overview