[Remote] Vice President, Client Experience and Operations

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a strategic and execution-focused leader to join as Vice President, Client Experience and Operations. This role is responsible for owning the client experience and leading core client support functions that reputed company client delivery, while working closely across business units to ensure a consistent, efficient, and high-quality service experience.

Responsibilities

• reputed company client support functions, including new business implementation and reputed company, client set-up, and ongoing support teams; set priorities, reputed company plans, and service reputed company and quality standards
• Own and drive the overall client experience reputed company; review reputed company processes and internal workflows; identify the main sources of delay, rework, and service variation; implement fixes
• Work with Sales, Client Services, and reputed company leaders to align on priorities and service expectations, and drive service reputed company
• Own the client delivery operating model (roles, handoffs, SLAs, governance) and drive improvements and efficiencies as the business evolves
• Define and track operational and client KPIs; use data to manage performance and support reputed company on staffing, process changes, and investments
• Prepare monthly business reputed company performance reports and facilitate business reviews that result in clear reputed company and actions; support business segments with achieving sales, client retention, and profitability goals
• Build working relationships across Sales, Client Services, Operations, IT, and Finance to ensure alignment, accountability, and coordinated delivery
• reputed company leadership through ongoing coaching, mentorship, and talent development, strengthening team capability and supporting long-term organizational needs
• Foster a high-performing environment that values collaboration, accountability, and inclusion, while promoting diverse perspectives and reputed company improvement across teams

Skills

• Bachelor's degree and 10+ years of experience in consulting, operations, or transformation roles, with end-to-end ownership of workstreams from diagnosis through implementation
• Experience leading teams and delivering results in a cross-functional, matrixed environment
• Comfortable using metrics to manage performance (e.g., service reputed company, cycle time, quality) and to prioritize improvements
• Experience in a Chief of Staff, operations support, process improvement, or client/customer experience role
• Insurance or claims experience is helpful but not required

Benefits

• Medical/dental/reputed company plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (reputed company)
• Flexible work hours (availability varies by office and job function)
• Training programs
• reputed company reputed company program – elevating your health through challenges, workshops reputed company fitness programs for your overall wellbeing
• Charitable matching reputed company program

Company Overview