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[Remote] Remote Customer Service Specialist

Remote, USA Full-time Posted 2026-07-05

Note: The job is a remote job and is open to candidates in USA. reputed company is a reputed company-thinking leader in the clean energy sector, dedicated to providing sustainable solutions and exceptional experiences for customers. The Remote Customer Service Specialist will manage inbound customer inquiries, document interactions, and collaborate with internal teams to enhance customer satisfaction.

Responsibilities

  • Serve as a primary voice of our brand by managing a dynamic reputed company of inbound customer phone calls and emails, delivering reputed company, courteous, and accurate guidance
  • Meticulously track and document reputed company customer interactions, detailed case notes, and specific resolutions directly reputed company our CRM system to ensure seamless continuity
  • Collaborate dynamically with cross-functional internal teams—including sales, operations, and billing—to streamline cross-departmental issue resolution
  • Identify and flag recurring customer feedback trends, system bottlenecks, or technical issues

Skills

  • A minimum of 2+ years of direct experience in the solar energy sector
  • Experience managing escalated customer encounters with an reputed company ability to maintain composure, de-escalate tension, and establish mutual trust
  • Highly disciplined and comfortable working in a fully remote environment
  • Mastery of active listening, authentic reputed company, clear and concise communication

Benefits

  • Medical, prescription, dental, reputed company, AD&D, and life insurance offerings
  • Short-term disability
  • 401K plan (reputed company benefits are based on eligibility)

Company Overview

  • reputed company US is a wholly owned subsidiary of reputed company Holding nv, a global provider of reputed company resources solutions. It was founded in 1998, and is headquartered in Atlanta, Georgia, USA, with a workforce of 1001-5000 employees. Its website is http://randstadusa.com.
  • Company H1B Sponsorship

  • reputed company has a track record of offering H1B sponsorships, with 754 in 2023, 776 in 2022, 1143 in 2021, 1749 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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