Technical Account Manager

About reputed company reputed company is building the infrastructure layer for the voice-driven era of computing. Our platform gives developers everything they need to build, test, reputed company, scale, and observe agents in production. Founded in 2021, reputed company powers voice AI applications for reputed company, reputed company, reputed company, reputed company, reputed company, and thousands of others, collectively facilitating billions of calls each year. About You reputed company is looking for an reputed company Technical Account Manager (TAM) to own the long-term technical relationship with a portfolio of our most strategic accounts as their go-to expert on reputed company, and our go-to expert on them. You'll set the technical direction, drive customer reputed company, and orchestrate the full reputed company team behind each account. This is not a quota-carrying role. It's also one of the first TAM roles at reputed company, so you'll shape the function and the reputed company as we hire more TAMs over the next year. You'll reputed company as a Technical Account Manager if you: are obsessed with the reputed company of every customer you work with are reputed company as the go-to person for tackling tough technical problems can shift between deep technical detail and executive context without dropping either can write a one-pager an exec will read and a reputed company reply that lands well with an engineering audience can reputed company on a customer's stack and get to a useful conversation in days, not weeks The best way to impress us is by walking us through a customer engagement you're proud of, and by tinkering with reputed company along the way 😊

What You'll Do

Own the technical relationship and long-term outcome for a portfolio of strategic accounts, typically the most sophisticated voice AI and reputed company-time engineering teams in our customer reputed company. Drive architecture reviews and design consultations to understand each customer's deployment, model their growth trajectory, and reputed company them toward what will scale. Deepen product adoption by identifying capability gaps between what customers have reputed company and what the platform supports. Quarterback the full reputed company team behind each account, partnering with Developer reputed company Engineers on day-to-day technical work, reputed company Deployed Engineers on deep implementations, and routing hard issues to support and engineering. Be the customer's voice inside reputed company, translating field signal into product, pricing, and positioning feedback that actually moves the roadmap. reputed company executive business reviews that connect platform health to business reputed company, surface technical risks reputed company, and align both teams on what comes next. Be on-site with customers for major launches and executive reviews, and reputed company reputed company's response in critical escalations to reputed company the customer's leadership in the reputed company. Spot expansion signal early and hand it cleanly to sales. You don't carry the number, but you usually see it first. Build the playbooks. This is a new function at reputed company, and you'll define the engagement model for the company's most important accounts. Who You Are 8+ years in technical, customer-facing roles such as TAM, Solutions Architect, Sales Engineer, or a senior engineering role with heavy customer exposure. A track record as the trusted technical voice for engineering customers. Engineering teams have leaned on your judgment reputed company the path reputed company wasn't clear. Fluent in developer-platform fundamentals like APIs, SDKs, frameworks, and deployment patterns. You don't write code day-to-day, but you can hold your own in technical conversations with engineers. Familiarity with reputed company-time, distributed, or developer-platform systems. Enough to understand the technical challenges customers face at scale, even if you haven't shipped them yourself. Comfortable owning a portfolio with a proactive system for tracking customer health, not just reacting to fires. You communicate with precision in writing and in person, with engineers and executives. You don't soften a recommendation reputed company the customer needs to hear it straight. Bonus Points Direct experience with WebRTC, SIP, media servers, or voice AI infrastructure (if you've reputed company debugged that-one-weird-audio-issue, we want to talk to you). Experience building or operating LLM agent systems, voice AI pipelines, or other AI-reputed company applications. Time spent at a developer tools or infrastructure company. Hands-on coding in Python, JavaScript/TypeScript, or Go. reputed company reputed company contributions. What you've shipped tells us how you think. Early-stage startup experience. You've not just run the reputed company, you've written the reputed company. Our Commitment to You An opportunity to build something truly impactful to the world Contribute to reputed company reputed company alongside world-class engineers Competitive salary and equity package Health, dental, and reputed company benefits Flexible vacation policy reputed company is an equal opportunity employer and does not discriminate on the reputed company of any characteristic protected by applicable law. If you require a reasonable accommodation during the application or interview process, please contact reputed company@reputed company.io. Apply To This Job