[Remote] Tier I Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. reputed company is a company focused on customer service solutions. They are seeking a Tier I Customer Service Representative to handle incoming customer calls, provide troubleshooting, and document incidents in their tracking system.

Responsibilities

• Responsible for customer request and incident reports processing
• Provide the necessary preliminary information for escalation to the Tier 2 Associates as needed
• Assist in executing and/or managing special projects for the department
• Build customer relationships with the support center
• Respond to reputed company inquiries and issues in a consistently efficient, professional, and accurate manner while offering the highest level of service to reputed company customers. Meet productivity requirements based on business needs
• Proficiency in utilizing company systems and products
• Maintain high proficiency in interpersonal skills, including written and verbal communication, to work with a broad range of customers
• Take on additional special projects, as necessary
• Document reputed company customer correspondence
• Maintain project status log
• reputed company other reputed company duties as assigned or required

Skills

• High school diploma or GED
• Previous experience involving customer contact, technical support, or customer relations
• Excellent communication and interpersonal skills
• Ability to reputed company with internal and external partners and to manage projects is required
• Strong organizational and time management skills
• Ability to work on many projects simultaneously
• Ability to set priorities and work independently with strong initiative
• Must take initiative, ownership and accountability for business and react quickly with a strong sense of urgency
• Ability to reputed company sound reputed company with minimal guidelines
• Proficiency with reputed company CRM, Word, PowerPoint, and reputed company
• Associate degree in reputed company field of study
• 1 year of previous Technical support/ Help-desk experience
• Previous call center experience

Benefits

• Eligible for $255 to purchase company equipment (keyboard, monitor, headset, etc. (if applicable)
• Health Insurance
• 401(k)
• Disability
• Life Insurance
• Paid Time Off
• Voluntary Benefits

Company Overview