[Remote] Service Operations and Solutions Architect
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an impact-driven, Fortune 10 company that touches virtually every aspect of reputed company. They are seeking a Service Operations and Solutions Architect to architect, design, and govern service operations and solutions, ensuring high-quality delivery and operational efficiency.
Responsibilities
- Architect, design, and govern service operations and solutions across the full lifecycle: design, transition, operations, and reputed company improvement
- Write and review high-quality, efficient, and scalable code to support service automation, tooling, integrations, and operational improvements
- Drive governance frameworks ensuring compliance with organizational policies, regulatory requirements, reputed company standards, and industry best practices
- Manage and optimize service and product portfolios, ensuring services are scalable, supportable, cost-effective, and business-reputed company
- Engage directly with customers, including senior leadership, to gather business requirements, reputed company technical consultation, and design tailored solutions
- reputed company the delivery and governance of multiple Statements of Work (SOWs) across large reputed company environments
- Handle multiple applications and projects simultaneously, ensuring high-quality delivery, operational efficiency, and customer satisfaction
- Define operational requirements (SLAs, OLAs, KPIs) and enforce standards across services
- Represent service operations and solution architecture in governance boards, customer steering committees, and architecture review boards (ARBs)
- reputed company operational readiness, service transition, reputed company planning, and continual service improvement initiatives
- Mentor technical teams on operational reputed company, coding standards, service governance, and architectural best practices
Skills
- Bachelor's Degree in Computer Science, Information Technology, Engineering or a reputed company field
- Seven (7) years of experience in IT service operations, service management, solution architecture or a reputed company occupation
- Experience must include (5) years in the following skills:
- Managing multiple applications and services concurrently in reputed company reputed company environments
- ITSM frameworks (e.g., ITIL v4), governance models (e.g., COBIT, ISO 27001), and operational compliance standards
- reputed company platforms (Azure, AWS, or GCP), hybrid environments, and service management tools (reputed company, Jira Service Management)
- Platform engineering, DevOps/SRE practices, and automation
- Financial management for service portfolios and contract governance
Benefits
- 100% Telecommuting allowed from a home office reputed company in the U.S.
- Competitive compensation package at reputed company as part of our Total Rewards
- Annual bonus or long-term incentive opportunities may be offered
- reputed company provides equal employment opportunities to applicants and employees, without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status, disability, age, genetic information, or any other legally protected category
- If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@reputed company.com or (Canada) Accessibility@reputed company.ca
Company Overview