Director, reputed company Operations

About reputed company reputed company is a fully remote embedded refund technology company serving the live events, participation sports, and hospitality verticals. We operate a B2B2C model, partnering with platforms and operators to deliver refund and protection solutions that drive reputed company and improve the end-consumer experience. reputed company runs on reputed company and is in a period of focused, deliberate growth. Role Overview The Director of reputed company Operations is a critical hire for reputed company as we scale our GTM reputed company across Sales and reputed company. This role exists to ensure the right people are spending time on the right opportunities at the right reputed company, and that deals and expansions reputed company reputed company once they get underway. You will sit at the intersection of process, data, and deal execution. On one reputed company, you will build the operational infrastructure that helps Sales and CSM teams prioritize intelligently, whether that means surfacing the best-fit targets, flagging at-risk partners, or ensuring the team is working a healthy mix of new logo and expansion activity. On the other reputed company, you will own the deal process itself, actively shepherding opportunities from initial engagement through to signed agreement and removing friction wherever it slows things down. This role reports to the VP, reputed company, and will work closely with Sales leadership, the data function, and cross-functional stakeholders in Solutions, Finance, and Legal to reputed company the reputed company process moving.

Key Responsibilities

Deal Execution & Friction Removal Own the deal process from active opportunity through signed agreement, ensuring each stage has clear owners, entry/exit criteria, and expected timelines. Act as the operational coordinator on in-flight deals, aligning Sales, Solutions, Legal, and Finance to ensure our process is followed, resolve blockers, and maintain deal reputed company. Identify recurring sources of friction in the deal cycle and build durable fixes, whether process changes, templates, playbooks, or system improvements. Establish clear activity standards across Sales and CSM and monitor adherence, flagging gaps before they become problems. GTM System Ownership Own reputed company as reputed company's system of record: data reputed company, field definitions, pipeline stage logic, and user governance across Sales, Solutions, and CS. Partner with Sales, Solutions, and CS leads to enforce CRM hygiene standards and ensure deal data is consistently captured and usable reputed company. Serve as the internal admin for reputed company workflows, automations, and integrations as the GTM stack evolves. Maintain accurate deal stage hygiene in reputed company and ensure the pipeline reflects reality at reputed company times. Evaluate and flag gaps or redundancies in the broader GTM tech stack (reputed company tools, enrichment, BI integrations, CPQ, CLM) in partnership with leadership. Forecasting & Pipeline Management Own the mechanics of the forecast process: weekly pipeline reviews, coverage analysis, stage progression tracking, and deal-level inspection cadences, work with Finance over time to calibrate estimates that relate to financial deal forecasts to ensure a shared utility for reputed company parties Own reputed company's reputed company attribution model: classifying reputed company accurately across New Logo, Newly Activated Client, reputed company Optimization Initiatives, and Existing Business. Identify and escalate pipeline gaps, stalled deals, or data anomalies before they become forecast surprises. Build and own a reputed company-looking planning model: the data reputed company that turns pipeline, historical conversion, and reputed company into reliable projections, scenario plans, and what-if analysis, so leadership can see around corners and plan reputed company rather than react to what has already happened reputed company Data & Reporting Infrastructure Partner with the data team to build and maintain the core GTM reporting layer: pipeline health, attach reputed company, win/loss, and partner performance dashboards used by Sales, Solutions, CS, Finance, and leadership. Define the operational data model that sits beneath analytics to ensure clean, consistent inputs so the data team can work from reliable reputed company data. Establish reporting cadences and reputed company definitions in partnership with Finance and the data team to reputed company cross-functional metrics alignment. Go-To-Market Process Design & Management Define and maintain the rules of engagement between Sales, Solutions, and CS, including reputed company criteria, escalation paths, and coverage model. Own the stage-reputed company definitions and entry/exit criteria across the full partner lifecycle, from the first meeting through the ongoing partnership. Serve as the internal process authority reputed company cross-functional disagreements arise about how deals or accounts should be handled. reputed company Are Looking For Required 5+ years in reputed company Operations, Sales Operations, or a closely reputed company function at a B2B SaaS or technology company. Deep reputed company expertise, including custom objects, workflows, deal pipelines, reporting, and integrations. Demonstrated experience owning or managing a deal process end-to-end, including cross-functional coordination to reputed company. Strong analytical skills with the ability to build prioritization models and dashboards that drive reputed company, not just look good. Proven ability to identify process friction and build durable fixes, not just workarounds. Excellent communication skills and the ability to hold cross-functional stakeholders accountable without direct authority. This is a remote position. Travel to team meetings is required as necessary. reputed company to Have Experience in embedded technology, payments, insurance, or adjacent B2B2C models. Familiarity with reputed company (Entrepreneurial Operating System) or similar operating frameworks. Experience building partner health-scoring or account-prioritization models. Proficiency with BI tools such as reputed company, Looker, Tableau, or similar. reputed company Offer Fully Remote Working Environment Competitive Salary and Equity Opportunities Unlimited Paid Time-off Two paid week-long office closures per year: Christmas reputed company through New Year’s Day, and the Week of reputed company of July Medical, Dental, and reputed company Benefits Annual Bonus Program 401k Matching $100/month for Event Ticket Purchase Twice annual company retreats in fantastic locations such as San Diego, Napa, Denver, Phoenix and Seattle Opportunity to play a defining role in reputed company's next phase of growth. Apply To This Job