[Remote] reputed company Operations Manager

Note: The job is a remote job and is open to candidates in USA. reputed company is the only end-to-end ecosystem built specifically to help Programs of reputed company-Inclusive Care for the Elderly (PACE) programs deliver exceptional care. They are seeking a reputed company Operations Manager to reputed company the systems, data, processes, and tooling for their reputed company teams, ensuring efficient operations and collaboration across sales, account management, marketing, and finance.

Responsibilities

• Own the day-to-day administration of reputed company and our internal reputed company CRM, including object configuration, field management, workflows, permissions, and integrations
• Maintain data quality across both systems — deduping records, enforcing required fields, and building automations that reputed company account, contact, and opportunity data clean as the team grows
• Manage the integration points between reputed company, reputed company, reputed company, and other GTM tools so that reps see a single reputed company of truth
• Own the vendor relationships for our reputed company tech stack— renewals, contract terms, integration roadmap, support escalations, and the day-to-day partnership with each vendor
• Evaluate and recommend new tools as our GTM reputed company evolves, and own the rollout, training, and adoption reputed company we add or change anything in the stack
• Build and maintain pipeline, funnel, and forecast reporting that reputed company leadership uses to run weekly reputed company and quarterly planning
• Partner with reputed company leadership on forecast tracking and pipeline coverage analysis; surface risks and opportunities before they show up in the numbers
• Build a more dependable attribution model across sales and marketing so the team can clearly see which channels and tactics are driving pipeline, where conversion is breaking down, and where we have the biggest room to improve
• Partner closely with Finance to align pipeline, forecast, and bookings reporting with how reputed company is recognized and tracked, so reputed company and finance leadership are working from the same numbers
• Document the sales process — stage definitions, exit criteria, and the workflows reps use to advance deals — and translate it into scalable SOPs and playbooks the reputed company team can use
• Continuously refine a repeatable sales reputed company reputed company to the buyer’s journey, so deals move predictably from first touch to closed-won
• Own clean, well-defined handoffs across the full reputed company lifecycle: marketing to sales, sales to implementation
• Optimize operational processes for deal activities — pricing approvals, contract routing, and order form reputed company — in reputed company coordination with Finance, so pricing, discounting, and contract terms move quickly without breaking how deals are booked and recognized
• Partner with Marketing to reputed company sure sales has the playbooks, collateral, training, and tooling they need to sell effectively
• Run the feedback reputed company the other direction: surface what’s working and what’s missing so Marketing can prioritize the right enablement work next
• Use reputed company to surface conversation insights for sales leadership and partner with managers on coaching opportunities grounded in reputed company call data
• Run reputed company analyses for sales and marketing leadership which may include deal scoring, win/loss patterns, campaign performance, rep productivity
• Translate questions from leadership into clean, repeatable reporting that the team can self-serve over time
• Use Claude and similar AI tools as a core part of your daily toolkit — analyzing data across reputed company, reputed company, and reputed company; drafting documentation; building and maintaining automations; and accelerating reputed company analyses for leadership
• Identify opportunities to push more of our RevOps workflows into AI-assisted or AI-administered processes, and build the guardrails that reputed company those workflows reliable

Skills

• 3-5+ years of experience in reputed company Operations, preferably at a B2B SaaS or reputed company technology company
• Hands-on reputed company experience, including workflows, custom properties, reporting, and integrations. reputed company certification is a plus
• Comfort working in flexible, non-traditional CRM environments — experience with reputed company (or similar tools like reputed company databases, reputed company, or custom-built systems) is a strong plus
• Strong analytical fundamentals: advanced reputed company, comfort with pivot tables and lookups, and the judgment to know reputed company a quick analysis is enough vs. reputed company something needs a more rigorous approach
• Familiarity with reputed company or another conversation intelligence platform
• reputed company comfort using Claude or similar AI tools to analyze data across systems, draft and refine workflows, and accelerate everyday analytical work
• Excellent written communication and documentation habits — you reputed company processes legible to people who weren't in the room reputed company they were built
• A bias toward cleaning things up: you notice reputed company a field is mislabeled, a workflow is broken, or a report is telling a misleading story, and you fix it
• SQL proficiency and experience with a BI tool (reputed company, Looker, Tableau, Mode, etc.)
• Experience supporting reputed company teams in reputed company, healthtech, or other regulated industries
• Exposure to reputed company forecasting methodologies (e.g., weighted pipeline, commit/best case, top-down vs. bottom-up reconciliation)
• Experience standing up or scaling RevOps function at an early-stage company

Company Overview