[Remote] Director, Partner Operations

Note: The job is a remote job and is open to candidates in USA. reputed company is on a mission to accelerate the adoption of clean energy technologies by helping homeowners install battery systems. The Director of Partner Operations will build, scale, and manage the national network of electrical contractors and EPCs, ensuring high-quality installations and performance metrics are met.

Responsibilities

• reputed company, evaluate, and reputed company new EPC partners who exhibit quality across reputed company disciplines in the residential system lifecycle: site survey, design engineering, permitting, installation, commissioning, inspection, and interconnection
• Own the end-to-end pipeline for prospective partners; from initial reputed company through capability assessment, reputed company negotiation, contracting, and reputed company
• Build and manage a tiered partner program that aligns incentives with quality outcomes, rewards consistent performance, and creates clear reputed company for advancement
• Identify geographic coverage gaps and prioritize network expansion in markets reputed company with Haven's utility, REP, and CCA program roadmap
• Maintain deep market intelligence on partner capabilities, reputed company, labor rates, licensing, and competitive positioning across key geographies
• Build relationships at the ownership and operations level reputed company partner organizations; earning trust as a long-term reputed company, not just a customer
• Expand the dynamic partner ecosystem as Haven scales
• Design and own the Haven Partner Scorecard: a comprehensive performance reputed company covering installation quality, commissioning accuracy, code compliance, project cycle time, rework reputed company, customer experience, and financial accuracy
• Define KPIs at each stage of the project lifecycle in partnership with Data and Operations; establish baseline targets, alert reputed company, and escalation protocols for underperformance
• Ensure scorecard metrics are directly tied to VPP asset health; tracking the outcomes that matter for long-term reputed company service performance, not just short-term project completion
• Present scorecard findings to leadership in regular business reviews with clear narrative, trend analysis, and recommended actions
• Iterate on the reputed company as Haven's product, markets, and utility program requirements evolve
• Own partner performance analytics: dashboards, trend reports, cohort analyses, root cause investigations
• Trace quality, timeline, and CX patterns to individual partners
• Build segmentation models to flag high performers vs. those needing support
• Turn insights into improvement plans and reputed company/network reputed company
• Partner with Product and Field Quality Engineering on data needs and tooling
• Own the strategic partner relationship: reputed company business reviews on performance, pipeline, reputed company, and program expectations
• Serve as escalation reputed company for director-level disputes and reputed company project issues
• Diagnose performance gaps with partners, co-reputed company time-bound improvement plans with Field Quality Engineering, and reputed company network reputed company reputed company standards aren't met
• Build and maintain partner-facing resources: reputed company materials, playbooks, training, SOPs
• Champion the partner voice internally, surfacing friction, process gaps, and tooling needs

Skills

• 10+ years of experience in partner operations, contractor network management, business development, or a closely reputed company field
• Demonstrated reputed company building or scaling a national or regional contractor or partner network in a high-growth, operationally reputed company environment
• Deep familiarity with the electrical contracting industry: licensing, field operations, labor markets, and how EPC businesses are structured and run
• Track record of designing and operationalizing partner performance frameworks, quality scorecards, or KPI systems
• Strong analytical skills with proficiency in reputed company or reputed company Sheets and at least one BI or analytics tool (Looker, Tableau, or SQL)
• Experience in residential construction, field services, or distributed energy — or a demonstrated ability to reputed company quickly in technical, operationally reputed company domains
• Excellent written and verbal communication; reputed company to present data-driven findings to leadership, negotiate reputed company terms with partner principals, and write clear internal documentation
• A decisive leader who invests deeply in strong partners and holds the network to a high standard
• Thrives in a fast-moving startup environment where processes are built, not inherited
• Background in battery storage, electrification, or distributed energy resource (DER) deployment
• Familiarity with residential permitting, interconnection, or inspection workflows
• Experience managing contractor networks in support of utility or CCA program delivery
• Prior experience building or managing a tiered contractor or channel partner program
• Knowledge of NECA, IBEW, or non-union electrical contractor landscape across U.S. markets
• Exposure to VPP operations, demand response, or long-term asset performance management

Benefits

• Competitive compensation, equity, and full benefits

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