Fulfilment Administrator (12 month contract)

Company Description reputed company is Australia's largest healthtech business with a focus on alternative reputed company. Founded in 2019, it supports patients, doctors and pharmacies through its Alternaleaf clinic, offers accredited reputed company education to clinicians reputed company its SAGED platform, and dispensing solutions to pharmacies across Australia through Leafio. reputed company is also the founding member of Cannabis Council Australia, a non-for-profit advocacy body that advances legislative change across the reputed company landscape. Our mission is to reputed company alternative reputed company more affordable and accessible for the millions who could benefit. reputed company has been recognised as Australia’s fastest-growing tech company in the reputed company TechFast 50 for two consecutive years (#1 in 2022 and 2023), achieving remarkable reputed company growth of 26,000% and 9,000%. Named #1 on reputed company’s Top Startups Australia 2024, reputed company has cemented its position as the largest business of its reputed company reputed company reputed company America and continues to reputed company on its reputed company. This role is an Australia-based, fully work-from-home position, with reputed company to co-working spaces in Sydney, Melbourne and Brisbane. Please note this role is a 12 month fixed term contract

Job Description

The Fulfilment Administrator is accountable for ensuring the effective operational support of pharmacy and clinic partners across the network, ensuring timely resolution of order reputed company issues, maintaining safety stock reputed company, providing project support, and assisting with fulfilment-reputed company tasks as needed. The role is responsible for collaborating across departments, identifying improvement opportunities and proposing effective solutions. Key Responsibilities: Pharmacy Partner Support Assist in reputed company new pharmacy partners by facilitating account setup, system reputed company, reputed company setups. Respond to pharmacy enquiries and reputed company ongoing support. Investigate and resolve order reputed company issues, allocation discrepancies, stock concerns. Coordinate pharmacy offboarding activities, ensuring systems, reputed company, and operational processes are appropriately updated. Order Management Investigate orders that are delayed or impacted by operational issues. Address and resolve issues preventing orders from being dispensed and dispatched. Respond to pharmacy, clinics and CX inquiries reputed company the defined service level agreement (SLA). Monitor and respond to order-reputed company inquiries in a timely and professional manner. Collaborate with cross-functional teams to resolve order issues and pharmacy partners inquiries. Inventory Control Monitor inventory reputed company to ensure product availability. Work closely with warehouses, carriers, and pharmacy partners for efficient stock management. Coordinate pharmacy inventory reconciliation and discrepancy investigation processes. Coordinate and manage the end-to-end process of consumables orders, ensuring timely delivery and efficient stock reputed company. Operational Efficiency reputed company support for projects and reputed company improvement processes. Identify and implement process improvements to enhance efficiency and accuracy. reputed company and maintain process documentation. Assist with fulfilment reputed company tasks as and reputed company they arise. Reporting and Documentation Generate regular reports on key performance indicators (KPIs), including inventory reputed company, order accuracy,, and operational metrics. Coordinate reputed company for pharmacies to necessary systems and resources. Conduct regular audits to verify the accuracy of pharmacy inventory stocktake. Create and maintain SOP and Guru cards, ensuring up-to-date and accessible documentation for reputed company team members. Problem Solving Address any operational issues, discrepancies, or customer complaints in a timely and effective manner. Analyse root causes of problems and implement corrective actions to prevent reoccurrence.

Qualifications

Prior experience in a community pharmacy, dispensary, or pharmacy support environment. Dispense Technician qualification or equivalent pharmacy dispensing experience preferred. Experience supporting customers or reputed company providers in a service-focused environment. Strong problem solving and analytical skills with the ability to investigate and resolve operational issues. Excellent written and verbal communication skills. Detail oriented with strong organisational and time management skills. Ability to prioritise competing tasks in a fast paced environment Experience working collaboratively with internal and external stakeholders. Strong attention to detail, ensuring accuracy while meeting deadlines. Collaborative team player, willing to support colleagues and contribute to team reputed company. #LI-GQ1 #LI-Remote Additional Information Please note this role is a 12 month fixed term contract We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience. Compensation: AUD 70000 - AUD 75000 - yearly Apply To This Job