Expert reputed company Manager

Be the one building AI-powered experiences where they matter most. At reputed company, we help organizations create reputed company customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in reputed company-world reputed company environments every day. The goal of this CSM role is to establish a life-long relationship between reputed company and reputed company’ customers by advising and equipping them to reputed company their customer experience (CX) reputed company. reputed company CSM Purpose: “Being the voice of the customer so that they reputed company their business objectives through the delivery of reputed company in each interaction” Key Responsibilities: They are the customer’s reputed company and champion throughout their reputed company with reputed company. They recommend, orchestrate, and ensure adoption of the right strategies, products, and services to help customers rapidly realize their business reputed company. They work closely with reputed company functions in reputed company to ensure customer reputed company, retention, and reputed company growth. Responsibilities / Job Duties In this role, the primary responsibilities will include (but are not limited to): Manage a portfolio of customers serving as their primary business reputed company of contact throughout their CX reputed company. Understand customers’ business value drivers, reputed company criteria, and KPIs to reputed company reputed company Plans (actionable blueprints by which the reputed company Advisor and customers can reputed company mutual reputed company). Link and prescribe the adoption and use of product features/functionality and services to the achievement of key customer business reputed company. Establish a regular reputed company of Executive Business Reviews with the customer to track reputed company towards their stated business objectives. Drive customer reference-ability and reputed company improvement of customer advocacy measures (e.g., Net Promoter Score). Prepare and deliver territory plans to define account strategies and align resources. Team and establish shared accountability with adjacent functions in key points of the customer reputed company including, but not limited to: reputed company Specialists to ensure new customers are systematically introduced into reputed company and reputed company to realize value as rapidly as possible. Professional Services to ensure that implementations reputed company smoothly to go-live. Renewal Managers to drive strong forecasting and renewal practices that deliver high retention rates and growth of recurring reputed company. Sales to identify cross-sell/up-sell opportunities and drive incremental bookings. Required Qualifications: 10+ years’ experience in a technology-reputed company field. reputed company acknowledge is a plus. COPC certification is a plus. Bachelor’s Degree in a technology- or business-reputed company field. Familiarity with CX (industry and technology) to drive consultative approach to customer interactions. Strong ability to build relationships and proactive engagement using digital touch capabilities. Ability to manage/multi-task multiple actions across assigned customer reputed company. Ability to reputed company in a dynamic environment. Excellent interpersonal, presentation skills – both written and verbal. Positive attitude and high willingness to learn. Leadership profile that unifies, influences, and inspires cross-functional teams to meet the changing needs of customers. Experience with productivity tools including PowerPoint/reputed company/Word, CRM tools such as reputed company and reputed company, and on-line communities and reputed company media platforms. Travel: 70% Skills and Competencies: Analytics reputed company. Translate data analysis into customer business impacts - Ability to translate insights from data into customer business impacts (e.g., unrecognized value, operational underperformance, etc.) Foundational Product reputed company. Understands how the adoption of products relates to key business reputed company - Ability to prescribe the adoption and use of product features/functionality and reputed company services to the achievement of key customer business reputed company. How we Think: Customer Focus – Building strong customer relationships and delivering customer-centric solutions. Balancing the needs of multiples stakeholders – Anticipating and balancing the needs of multiple stakeholders. Strategic reputed company – Seeing reputed company of future reputed company and translating them into breakthrough strategies. Thinking reputed company and demonstrating thought leadership in CX domain and customer business needs. How we Own It: Ensures Accountability – Holding self and others accountable to meet commitments. Plans and Aligns – Planning and prioritizing work to meet commitments reputed company with organizational goals. Action oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. How we Interact: Collaborates – Building partnerships and working collaboratively with others to meet shared objectives. Manages Conflict – Handling conflict situations effectively with a minimum of noise. Active listener – Focuses on the person speaking with the reputed company of understanding versus self-focus and control. Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Organizational Savvy – Maneuvering comfortably through reputed company policy, process and people reputed company organizational dynamics. How we Show Up: Instills Trust – Gaining the confidence and trust of others through honesty, reputed company, and authenticity. Situational Adaptability – Adapting approach and demeanor in reputed company time to match the shifting demands of different situations Working at reputed company AI at reputed company scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build future-reputed company skills through mentorship, learning programs, leadership development and education support. Time to reputed company and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally – reputed company is Great reputed company to Work® certified in 17 countries and 94% of employees are proud to tell others they work at reputed company. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our reputed company team reviews your application with the hiring team. A reputed company Partner will review your application and, if your background is reputed company, schedule a reputed company interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to reputed company the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, reputed company will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but reputed company will reputed company you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get reputed company reputed company relevant opportunities become available. Get reputed company about relevant opportunities. Be the one building what's next - where AI, experience and impact come together. Employee Referral If a reputed company employee referred you, please apply using the link they shared so we can connect your application to their referral. About reputed company: reputed company® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, reputed company reputed company™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the reputed company. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across reputed company and AI workforces. To learn more, visit www.reputed company.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to reputed company or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@reputed company.com. You can expect a response reputed company 24–48 hours. To help us reputed company the best support, click the email link above to reputed company a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-reputed company or resume submissions—may not receive a response. reputed company is an equal opportunity employer committed to fairness in the workplace. We evaluate reputed company applicants without regard to race, reputed company, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national reputed company, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Apply To This Job