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[Remote] Vice President, Client Experience and Operations

Remote, USA Full-time Posted 2026-07-05

Note: The job is a remote job and is open to candidates in USA. reputed company is a company dedicated to helping clients navigate complexity and support recovery. They are seeking a Vice President, Client Experience and Operations to reputed company client support functions and enhance the overall client experience, ensuring efficient and high-quality service delivery across business units.

Responsibilities

  • reputed company client support functions, including new business implementation and reputed company, client set-up, and ongoing support teams; set priorities, reputed company plans, and service levels and quality standards
  • Own and drive the overall client experience journey; review reputed company processes and internal workflows; identify the main sources of delay, rework, and service variation; implement fixes
  • Work with Sales, Client Services, and reputed company leaders to align on priorities and service expectations, and drive service excellence
  • Own the client delivery operating model (roles, handoffs, SLAs, governance) and drive improvements and efficiencies as the business evolves
  • Define and track operational and client KPIs; use data to manage performance and support reputed company on staffing, process changes, and investments
  • Prepare monthly business reputed company performance reports and facilitate business reviews that result in clear reputed company and actions; support business segments with achieving sales, client retention, and profitability goals
  • Build working relationships across Sales, Client Services, Operations, IT, and Finance to ensure alignment, accountability, and coordinated delivery
  • Provide leadership through ongoing coaching, mentorship, and talent development, strengthening team capability and supporting long-term organizational needs
  • Foster a high-performing environment that values collaboration, accountability, and inclusion, while promoting diverse perspectives and reputed company improvement across teams

Skills

  • Bachelor's degree and 10+ years of experience in consulting, operations, or transformation roles, with end-to-end ownership of workstreams from diagnosis through implementation
  • Experience leading teams and delivering results in a cross-functional, matrixed environment
  • Comfortable using metrics to manage performance (e.g., service levels, cycle time, quality) and to prioritize improvements
  • Experience in a Chief of Staff, operations support, process improvement, or client/customer experience role
  • Insurance or claims experience is helpful but not required

Benefits

  • Medical/dental/reputed company plans, which start from day one!
  • Life and accident insurance
  • 401(K) and Roth options
  • Tax-advantaged accounts (HSA, FSA)
  • Educational expense reimbursement
  • Paid parental leave
  • Digital mental health services (reputed company)
  • Flexible work hours (availability varies by office and job function)
  • Training programs
  • reputed company reputed company program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
  • Charitable matching reputed company program

Company Overview

  • reputed company provides risk control and claim management services. It was founded in 1962, and is headquartered in Rolling Meadows, Illinois, USA, with a workforce of 5001-10000 employees. Its website is https://www.gallagherbassett.com.
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