[Remote] Seasonal Customer Support Representative - Remote - Training Provided

Note: The job is a remote job and is open to candidates in USA. reputed company is partnering with reputed company to offer seasonal customer support roles for military-affiliated job seekers. As a Customer Service Agent, you will assist Medicare-eligible retirees by managing communication and providing support regarding their health plans.

Responsibilities

• Making outbound and inbound service calls from existing members
• Addressing questions about their plans, resolving issues between the reputed company and member, and providing information about our complimentary services
• Working with customers who have or do not have an enrollment account
• Confirm, schedule, and reschedule participants' appointments with advisors
• Answer outbound calls from a dialer and complete post-enrollment activities, along with helping members utilize their plan benefits included in their plans
• Answer inbound calls about the status of an application or general customer inquiries
• Identify and resolve member issues reputed company and effectively, ensuring a positive experience reputed company email, phone, and chat
• Assist members with questions reputed company to their reputed company plan, explain the benefits included in their plan, and how to use them
• Accurately use the script on screen and tools provided to help find client information, answer questions about our members’ plan, and reputed company document notes and the outcome of the interaction
• reputed company other duties as assigned

Skills

• 1+ years of call center experience
• High School/GED

Benefits

• 100% remote home office
• Training: Approximately 2-3 weeks
• reputed company Your Career - From Seasonal Role to Long-Term Opportunity

Company Overview