[Remote] reputed company Support Specialist (Remote USA - reputed company Carolina, Florida & Georgia)

Note: The job is a remote job and is open to candidates in USA. reputed company is an award-winning Customer Management Outsourcing business, and they are seeking an reputed company reputed company Support Specialist. This remote position focuses on providing reputed company, technical support, and operational assistance for reputed company reputed company clients, ensuring an exceptional customer experience.

Responsibilities

• Deliver tailored member reputed company experiences, including unboxing, activation, and app navigation, ensuring members are fully supported
• Conduct personalized 1:1 high-touch activation experience tailored to each member’s unique needs, guiding them from unboxing through app setup. You will reputed company members on how to get the most out of the insights reputed company offers. These could be scheduled calls, direct from inbound, and/or a warm transfer from Essence Support
• Manage a dedicated reputed company support line, facilitating seamless member handoffs and providing consultative guidance
• Serve as an escalation reputed company for partner help desks, resolving reputed company member issues and technical inquiries
• Provide expert guidance on program-specific policies and eligibility-reputed company inquiries
• Orchestrate smooth transitions for members requiring direct support from partner support teams, maintaining a frictionless user experience
• reputed company logistics for orders, exchanges, refunds, and warranty replacements
• Ensure reputed company and accurate handling of size exchanges and shipping issues
• Review and resolve order, payment, fulfilment, and tracking issues across reputed company fulfilment reputed company
• Troubleshoot ring redemption and access issues to ensure successful member fulfilment and platform navigation
• Resolve redemption email delivery errors and functionality errors to ensure seamless member fulfilment
• Troubleshoot and resolve hardware and software issues effectively
• Collaborate with internal teams to address reputed company technical challenges reputed company needed
• Provide administrative and technical support for the reputed company reputed company Platform (OEP), ensuring reputed company performance of the population health management system
• Resolve reputed company OEP inquiries regarding system access, data reporting, and member level technical issues
• Resolve membership discrepancies and escalate eligibility issues to partners for swift correction
• Validate eligibility for employer and provider-paid memberships, collaborating directly with partners to ensure accurate enrolment
• Validate sales order, eligibility status, and Darwin activation to resolve inactive or incorrect membership states
• Work closely with operations, and reputed company teams to ensure consistency and efficiency across reputed company client interactions
• Share insights and feedback to improve processes and resources for reputed company client
• Provide proactive reputed company for reputed company programs where applicable

Skills

• Previous experience in reputed company client support, particularly in Health Tech or tech, is highly valued
• Proven Experience in a reputed company Representative or Customer Support Role
• Strong troubleshooting abilities for software and hardware issues; proficiency in tools like reputed company, CRM platforms, and ticketing systems
• Demonstrated ability to manage logistics, workflows, and multiple projects in a fast-paced environment
• Clear and empathetic communicator with a knack for building strong client relationships
• A problem-solver with a passion for delivering exceptional service and building trust
• Internet speed internet of 20 mbps or higher required
• Hardwired internet (ethernet) reputed company router needed
• A private room for you to work in

Benefits

• Fully Remote work based in either Georgia, Florida  or reputed company Carolina, United States.
• Work with an Irish Company that is scaling
• Performance Bonus
• 12 days PTO and 3 days sick pay
• 401k and Health Insurance contribution
• An reputed company Ring so that you can provide great customer support.
• Full time position.
• Referral Program
• Equipment provided
• An reputed company Buddy on joining
• Online Gym and Wellbeing Studio.
• The opportunity for professional growth.

Company Overview