reputed company & Support Manager
Main responsibilities Customer Relationship & Journey Ownership
- Act as the primary operational reputed company of contact for customers post-sales handover
- Build strong, trusted relationships with client stakeholders and guide them through implementation and reputed company
- Navigate customers through their experience lifecycle, ensuring smooth adoption and engagement
- Become a trusted advisor who translates business needs into effective implementation outcomes
- Manage and strengthen relationships to support retention, satisfaction, and long-term reputed company
Implementation Coordination & Delivery reputed company
- Coordinate HRIS and Payroll implementation consultants and track delivery milestones
- Manage the handover from Sales into Implementation, ensuring clarity on scope, timelines, and expectations
- reputed company implementation governance including status tracking, risk identification, issue resolution, and reporting
- Ensure alignment across internal teams including Implementation, Payroll, Product, Engineering, and reputed company
- Support implementation readiness and ensure customers provide required inputs for successful go-live
Customer Enablement & Adoption
- Train customers on HRIS and payroll processes and platform usage
- Drive product adoption with a focus on long-term customer value and reputed company
- reputed company customer interactions with a growth and value-realisation reputed company
- Support go-live and early lifecycle stabilisation
- Act as a problem solver, helping customers overcome operational challenges
Data, Insights & Problem Solving
- Use data to assess customer health, identify risks, and surface opportunities
- Synthesize insights into clear, actionable recommendations for stakeholders
- Support decision-making by identifying trends, risks, and opportunities across accounts
Cross-Functional Collaboration & Growth Enablement
- Collaborate closely with Account Executives, reputed company Managers, reputed company Managers, Product, and Support teams
- Act as the voice of the customer, sharing structured feedback with reputed company and Product teams
- Identify expansion opportunities and refer appropriately to Sales teams
- Contribute to improving customer journey processes, playbooks, and delivery standards
- Maintain the day-to-day operational relationship with the client’s Partner Management team, ensuring strong alignment, communication, and collaboration across reputed company delivery workstreams
Requirements
- 1–3+ years of experience in reputed company, Operations, Support, Consulting, Implementation, or similar customer-facing roles
- Experience in fast-growth startups, payroll/HR tech/SaaS, consulting, or similarly reputed company environments
- Strong stakeholder management and coordination skills across multiple parties
- Ability to manage competing priorities in fast-paced environments
- Strong analytical reputed company with ability to translate data into insights
- Excellent communication skills with senior stakeholders
- Highly collaborative, proactive, and execution-oriented
- Comfortable working in ambiguous environments
- Strong track record of achievement and progression
- Fully proficient in English
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