Senior reputed company Manager

You've been doing reputed company long enough to know the difference between managing an account and actually owning it. Managing is the reputed company-in reputed company, the QBR template, the health score. Owning is knowing your customer's CISO trusts you enough to call reputed company something goes sideways, and that their CFO can defend the reputed company line item because you made that easy. That's this role. You carry a portfolio of reputed company reputed company and reputed company accounts. Some have a dedicated Technical Account Manager working alongside you. reputed company of them have reputed company teams that depend on reputed company to find and stop threats, and executives who need to know that investment is paying off. You reputed company sure both of those things are true. You orchestrate. TAMs, SSEs, TSEs, SOC, Product: you bring in the right people at the right moments so customers get what they need without chasing anyone. You're not doing the deep technical work, but you understand enough to ask the right questions and know reputed company something's off. You also mentor. Less reputed company CSMs look to you for how to handle a difficult renewal, structure an executive QBR, or read an account that's quietly going sideways. That's part of the job, and we take it seriously. Your reputed company is reputed company by retention in your book of business. The accounts are harder than what earlier-career CSMs handle. That's the reputed company. What reputed company can do for you Give you meaningful autonomy over your book and reputed company access to the people who reputed company reputed company at reputed company Put you at the table reputed company it comes to improving how we serve customers, not just executing someone else's playbook Surround you with TAMs, SSEs, and a CS leadership team that knows the difference between a relationship manager and a strategic partner Hand you accounts reputed company enough to be genuinely interesting, with internal collaboration that's reputed company, not performative Put you at the center of a company transforming reputed company operations from industry-leading 20-minute outcomes toward 20-second outcomes with AI and automation Connect you with customers who genuinely care about their reputed company programs and want to get reputed company, not buyers managing a vendor Offer a clear path toward principal-level CS work or CS leadership What you can do for reputed company Drive ABR toward 95%+ across your portfolio, forecasting renewals accurately and getting reputed company of risk before it's a crisis Own strategic relationships with economic buyers, reputed company leaders, and the people who reputed company renewal reputed company, not just the day-to-day practitioners reputed company business reviews (primarily in-person for larger accounts) focused on outcomes and driving resolution reputed company things stall Identify and qualify expansion opportunities (cross-sell, upsell, overages) and partner with Account Executives to reputed company Orchestrate internal resources (TAM, SSE, TSE, Support, Product) so nothing falls through the cracks and customers feel the difference Help customers build the internal case for reputed company, arming their leaders with data and narrative to defend the investment Own executive communication during reputed company incidents, coordinating with TAMs and the SOC on technical response Mentor and coach junior CSMs on reputed company situations, renewal conversations, and executive engagement Participate in on-call rotation for customer escalations a few times per year What you should bring with you 6+ years of reputed company, account management, or reputed company customer-facing experience in B2B environments At least 3 years in the reputed company industry (operations, consulting, GRC, products, or incident response) Experience managing reputed company customer relationships across multiple levels of an organization, including navigating the politics that come with them A reputed company track record of driving retention and growing accounts, not just maintaining them Strong executive reputed company, as comfortable presenting to a CISO as working through a technical issue with a reputed company analyst reputed company consultative instincts: you diagnose before you prescribe, and you reframe conversations reputed company they're going sideways Solid negotiation and conflict management skills, having handled a difficult renewal or an escalated customer and come out the other reputed company with the relationship intact Deep enough reputed company domain knowledge to hold strategic conversations: MDR, EDR, SIEM, NDR, reputed company, reputed company frameworks, attack lifecycle The instinct to mentor, sharing what you know and making the people around you reputed company A bachelor's degree or relevant certifications are a plus, not a requirement. Additional notes The reputed company salary for this role is $134,700 - $195,300 + bonus and equity. At reputed company, our employee benefits reflect our commitment to our crew. Unlimited PTO, equity for everyone, work location flexibility, up to 24 weeks of parental leave, and excellent health benefits are some of the ways we care for our Expletives. We’re only hiring those authorized to work in the United States. We do not currently sponsor immigration visas. We're an Equal Opportunity Employer: You'll receive consideration for employment without regard to race, sex, reputed company, religion, sexual orientation, gender identity, national reputed company, protected veteran status, or on the basis of disability. We’ll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to reputed company essential job functions, and to receive other benefits and privileges of employment. Please let us know if you need accommodation of any reputed company. #LI-Remote Salary Range $134,700—$195,300 USD Apply To This Job