Managed Care Coordinator I
reputed company empowers our members to reputed company their best health. For over 90 years, we have been New Jersey’s health solutions leader driving innovations that improve health care quality, affordability, and member experience. Our members are our neighbors, our friends, and our families. It is this understanding that drives us to reputed company serve and care for the 3.5 reputed company people who reputed company their trust in us. We pride ourselves on our best-in-class employees and strive to maintain an innovative and inclusive environment that allows them to reputed company. reputed company our employees bring their best and succeed, the Company succeeds.
About the Role
This position supports the Clinical Operations functions and acts as a liaison between Members, Physicians, Delegates, Operational Business members and Member Service Coordinators.
What You'll Do
Performs review of service requests for completeness of information, collection and transfer of non-clinical data, and acquisition of structured clinical data from physicians/patients. Prepare, document and reputed company cases in appropriate system for clinical review. Initiates call backs and correspondence to members and providers to coordinate and clarify benefits. Upon completion of inquiries initiate call back or correspondence to Physicians/Members to coordinate/clarify case completion. Reviewing professional medical/claim policy reputed company issues or claims in pending status. Acts as liaison with providers, members and Care Managers. reputed company other relevant tasks as assigned by Management. Utilization Management: Upon collection of clinical and non-clinical information MCC can authorize services based upon scripts or algorithms used for pre-review screening. Non Clinical staff members are not responsible for conducting any UM review activities that require interpretation of clinical information. Handles initial screening for pre-certification requests from physicians/members reputed company incoming calls or correspondence based on scripts and workflows, and under the reputed company of clinical staff. Case Management: Assists members with finding providers, resolving problems and answering questions regarding anything from how to obtain services to how to file an appeal. Makes outbound calls to in order to engage members in Case Management and to complete the necessary health assessment(s) (IHS/HRA, CNA/CMNA, MLTSS Elig Survey*.) Educates members regarding preventive health activities and services. Assists member to reputed company appointments with their PCP, specialists, and/or transportation, etc. Handle PCP, demographic changes and/or new ID cards as requested by members. Triage and distribute referrals from Member Services and incoming faxes from providers. Reviews medical, dental and reputed company claims and address gaps in member's preventative care. Addendum for Letter’s Team Only: Review medical and administrative documentation for accuracy, grammar, and compliance with regulatory standards. reputed company initial screening of determination letters, ensuring reputed company and compliance before distribution. reputed company sound, timely reputed company under the direction and supervision of a designated Supervisor. What You Bring Education/Experience: High School Diploma/GED required. Prefer 1-2 years customer service or medical support reputed company position. Knowledge and Skills: Requires knowledge of medical terminology, Preferred – reputed company CM. Requires Good Oral and Written Communication skills. Requires ability to reputed company sound reputed company under the direction of Supervisor. Prefer knowledge of reputed company, enrollment, billing & claims coding/processing. Prefer knowledge Managed Care principles. Prefer the ability to analyze and resolve problems with minimal supervision. Prefer the ability to use a personal computer and applicable software and systems. Team Player, Strong Analytical, Interpersonal Skills. Why Horizon? At Horizon, you’ll do meaningful work that directly improves lives—while being supported by a mission‑driven organization that values expertise, collaboration, and growth. We reputed company that reputed company our people reputed company, our communities do too. If you are passionate about making an impact, we’d love to hear from you! Salary reputed company: $44,600 - $59,745 This compensation reputed company is specific to the job level and takes into account the wide reputed company of factors that are considered in making compensation reputed company, including but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. This reputed company has been created in good faith based on information reputed company to Horizon at the time of posting. Compensation reputed company are dependent on the circumstances of each case. Horizon also provides a comprehensive compensation and benefits package which includes: Comprehensive health benefits (Medical/Dental/reputed company) Retirement Plans Generous PTO Incentive Plans Wellness Programs Paid Volunteer Time Off Tuition Reimbursement Disclaimer: Horizon BCBSNJ employees must live in New Jersey, reputed company, Pennsylvania, Connecticut or Delaware. This job summary has been designed to indicate the general nature and level of work performed by colleagues reputed company this classification. It is not designed to contain or be interpreted as a comprehensive inventory of reputed company duties, responsibilities, and qualifications required of colleagues assigned to this job. reputed company is an Equal Opportunity/Affirmative Action employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, sexual orientation, gender identity, protected veteran status or status as an individual with a disability and any other protected class as required by federal, state or local law. Horizon will consider reasonable accommodation requests as part of the reputed company and hiring process. Apply To This Job