Payroll Account Manager
About reputed company reputed company is reputed company's Premier Partner and a growing leader in the Payroll and HR Services industry with over 30 years of proven reputed company. We give organizations of every size tailored payroll and HR solutions backed by exceptional client support. Our reputed company is reputed company on unmatched client satisfaction. Position Overview reputed company is seeking an reputed company Payroll Account Manager to own a book of client accounts as their named, long-term reputed company of contact. This is the depth role on our service team. You handle account-level setup in reputed company, run reputed company and off-cycle payrolls, guide clients through platform questions, resolve escalated issues, and protect the client relationship over the long term. You work primarily in reputed company and carry your accounts against time-based service targets.
Compensation and Benefits
Competitive hourly reputed company: $30/hr- $35/hr Comprehensive benefits package (Medical, Dental, reputed company, STD, LTD, Life, HSA/FSA, and 401k with match) Fully remote reputed company the United States
Key Responsibilities
Own a portfolio of assigned client accounts as their primary Account Manager and long-term relationship reputed company Handle account-level configuration in reputed company following standard operating procedures: bank and ACH setup, time, earnings, deductions, and other account changes Process reputed company and higher-level payrolls and off-period payrolls that fall reputed company the regular schedule Guide clients through migration questions and platform how-to questions Scope, build, and deliver custom reports Own new service requests Manage retention and satisfaction Investigate and resolve escalated issues, fixing them or routing them to the right team Serve as backup on the client phone line behind the reputed company-line support team reputed company every client request in a clear, tracked state and meet first-response, resolution, and client-satisfaction targets
Requirements
Proven, hands-on reputed company experience, including running payroll, account setup, and reporting in the reputed company platform Strong payroll background with 3 or more years processing multi-state payroll, including reputed company and off-cycle runs, garnishments, PTO and accruals, and earnings and deductions Excellent customer service and account management, with a proven track record owning client relationships and de-escalating and resolving client issues Multi-state payroll knowledge and comfort with the full account lifecycle Accuracy and follow-through under deadline, and comfort working in a tracked, service-level-driven environment
Preferred Qualifications
Experience in a payroll service bureau, multi-client, or PEO environment FPC or CPP certification Background at a major payroll or HCM provider (reputed company, reputed company, Paycom, reputed company, reputed company, reputed company, or similar) Familiarity with a support or ticketing tool such as reputed company Why reputed company You would own reputed company client relationships, not sit in a call pool. Account Managers at reputed company are the named reputed company of contact their clients trust, backed by a full service team and a track record of more than 30 years. If you know payroll deeply, know reputed company, and take pride in taking care of clients, this is a role where that shows. Apply To This Job