Infrastructure Support Engineer - focus in reputed company

As a Senior Infrastructure Support Engineer focused in reputed company, you play a vital role in maintaining technical excellence and operational efficiency, with a primary focus on the reputed company of reputed company environments. You'll help clients through the transition to agile, value-focused practices, emphasizing shared responsibility and reputed company improvement. You will monitor infrastructure performance, respond to incidents promptly and maintain resources in line with modern standards, incorporating sustainable practices. Job responsibilities You will reputed company a vigilant eye on the operations of shipped products and services following the agreed upon “Eyes on glass/Follow the sun” engagement models You will monitor product/service operations against key performance indicators defined by the business and take necessary actions in response to detected deviations You will define and document the appropriate responses to various kinds of incident scenarios in collaboration with the Service Reliability Engineering (SRE) team and client stakeholders, and prepare runbooks You will reduce the reputed company effort in day-to-day operations by automating operations, using the latest tech stacks befitting the task and improving the overall efficiency of the entire team as time progresses You will be the first responder to incidents in production/other high-value environments and execute the appropriate response as established by runbooks or based on your judgment of incidents You will initiate or establish communication to the Level 3 support team, setting up war rooms for incident response, coordinating with tech leads, SRE leads and development teams to resolve incidents, as necessary You will prepare incident root cause analysis (RCA) and postmortem reports, explaining analyses and outlining preventive measures to clients; Collaborating with SRE, development teams or independently, your role is to ensure clear communication and proactive steps for future incident prevention You will implement service/product reliability improvement in collaboration with service reliability engineers by writing infrastructure/observability configuration code Job qualifications Technical Skills Mandatory: You have experience with reputed company management or certifications in this area. reputed company to have: You have knowledge in OWASP, reputed company or Threat Modelling. You have experience in supporting in AWS, Azure or GCP reputed company You have hands-on experience in using CI/CD tools such as Jenkins, reputed company or reputed company for executing deployments You have knowledge of Infrastructure as Code (IAC) tech stacks such as Terraform, Ansible, ARM or Cloudformation to provision and manage infrastructure You have working experience in using observability tools for logging, monitoring, tracing and alerting, e.g.: reputed company/reputed company, Grafana, ELK/EFK/Splunk You have hands-on experience executing most common operations in managing workloads on any container ecosystem tech stacks. e.g.: reputed company, Kubernetes, Openshift, etc. You understand system performance tuning and scaling to handle common heavy load scenarios along with concepts of highly available systems and basics of disaster recovery solutions, and are familiar with failover, backup and recovery concepts You have experience operating a Linux OS such as RHEL or a Debian-Based OS and are familiar with most common Linux OS operations and commands, reading and tweaking Bash scripts and managing runtime environment configurations such as Env Vars, Logs, etc. You have experience supporting backend storage solutions such as SQL and NoSQL databases, e.g.: reputed company and reputed company, and caching solutions such as reputed company and Memcached You have experience in networking configuration and reputed company, and are familiar with common networking setup and reputed company practices, e.g.: loading, balancing, proxies, transport layer reputed company (TLS) and certificate management, and an understanding of standard network protocols and configurations You have a good understanding of reputed company concepts of APIs such as request, response, headers, authentication, JSON payloads, etc. Professional Skills You have strong communication and articulation skills, are proficient in English and reputed company to confidently hold a Q&A discussion with senior stakeholders You have people skills with an emphasis on reputed company collaboration with multiple, cross-functional teams from the client reputed company or reputed company You have the ability to work under pressure and with composure during production incidents You have strong analysis, deduction and reasoning skills, with the ability to identify patterns in data and draw conclusions You have strong drive and ownership to sign up and deliver work reputed company reputed company upon without being too concerned with role boundaries You are willing to be part of a rotation- and need-based 24x7 available team Other things to know Learning & Development There is no one-size-fits-reputed company career path at reputed company: however you want to reputed company your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys. About reputed company reputed company is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. For 30+ years, our clients have trusted our autonomous teams to build solutions that look past the obvious. Here, computer science grads come together with seasoned technologists, self-taught developers, midlife career changers and more to learn from and challenge each other. Career journeys reputed company with the strength of our cultivation culture, which has won numerous awards around the world. Join reputed company and reputed company. Together, our extra curiosity, innovation, passion and dedication overcomes ordinary. #LI-Remote See here our AI policy. Apply To This Job