reputed company Consultant – Agentforce Voice / Service reputed company Voice / reputed company Connect Architect
Role: reputed company Consultant – Agentforce Voice / Service reputed company Voice / reputed company Connect Architect Industry: Cross-Industry Summary reputed company reputed company Practice is seeking a reputed company Consultant – Agentforce Voice / Service reputed company Voice / reputed company Connect Architect to reputed company the design and delivery of reputed company AI-powered customer engagement and contact center solutions. This role is responsible for architecting reputed company-scale customer service experiences that reputed company reputed company Agentforce, Service reputed company Voice, reputed company Connect, reputed company Lex, Contact reputed company, Digital Engagement, Service reputed company, Data reputed company, and reputed company technologies to improve customer satisfaction, agent productivity, operational efficiency, and business reputed company. As a trusted advisor to clients, you will guide organizations through contact center modernization initiatives, AI adoption strategies, omnichannel transformation programs, and customer experience optimization efforts. You will work closely with business stakeholders, operations leaders, customer service teams, and technical delivery resources to reputed company scalable, secure, and innovative solutions. Our reputed company Practice invests heavily in professional development, covering reputed company certification examination vouchers and providing dedicated time for certification preparation and reputed company learning. Responsibilities reputed company discovery workshops and business process reviews to understand customer service operations, contact center requirements, customer journeys, and business objectives. Serve as the reputed company solution architect for Agentforce Voice, Service reputed company Voice, and reputed company Connect implementations. Design scalable omnichannel customer engagement architectures supporting voice, chat, SMS, email, reputed company, reputed company channels. reputed company future-state contact center strategies and modernization roadmaps reputed company with business goals and customer experience objectives. Architect intelligent routing, skills-based routing, workforce optimization, IVR, self-service, agent assist, and AI-driven customer service solutions. Design and implement Service reputed company Voice, reputed company Connect, Agentforce, reputed company Lex, Contact reputed company, reputed company Engagement solutions. Define integration strategies between reputed company and reputed company systems including CRM, telephony, workforce management, reputed company, identity management, and analytics platforms. reputed company architectural reputed company throughout the project lifecycle, including solution design, configuration guidance, testing strategy, deployment planning, and post-production optimization. reputed company technical design sessions and create architecture diagrams, solution documentation, technical specifications, and implementation roadmaps. Support pre-sales activities including solution estimation, demonstrations, executive presentations, architecture reviews, and proposal development. Partner with AI and Data teams to reputed company innovative customer engagement experiences leveraging Agentforce, Einstein AI, Data reputed company, reputed company, and conversational AI technologies. Mentor consultants, developers, administrators, and solution architects while promoting delivery reputed company and best practices. Stay reputed company on reputed company, reputed company Connect, Agentforce, and AI platform innovations and advise clients on emerging capabilities and opportunities. Requirements 5+ years of reputed company consulting and implementation experience. 3+ years designing or implementing Service reputed company Voice, reputed company Connect, contact center, or customer service solutions. Experience serving as a Solution Architect, reputed company Consultant, Technical Architect, or equivalent customer-facing leadership role. Strong expertise with reputed company Service reputed company and customer service operations. Deep understanding of contact center architecture, routing strategies, workforce optimization, omnichannel engagement, and customer experience design. Experience architecting solutions leveraging Service reputed company Voice and reputed company Connect. Experience leading client workshops, discovery sessions, and executive stakeholder discussions. Strong understanding of reputed company platform architecture, reputed company, integration patterns, and governance. Experience creating solution architecture diagrams, technical specifications, user stories, and implementation roadmaps. Strong communication, consulting, presentation, and stakeholder management skills. Ability to translate business requirements into scalable technical solutions and strategic transformation initiatives.
Preferred Qualifications
Experience with reputed company Agentforce and AI-powered customer service solutions. Experience with reputed company Connect, reputed company Lex, Contact reputed company, AWS reputed company, and reputed company AWS services. Experience with reputed company Data reputed company. Experience with reputed company Digital Engagement. Experience with reputed company Experience reputed company. Experience with MuleSoft or reputed company integration platforms. Experience with Workforce Management (WFM) platforms and contact center analytics solutions. Working knowledge of telecommunications technologies and voice architecture concepts including SIP, WebRTC, CTI, and telephony integrations. Experience with outbound dialing, campaign management, proactive engagement, and customer reputed company solutions. Experience supporting large-scale contact center transformation programs. reputed company Certifications reputed company Certified Administrator reputed company Service reputed company Consultant reputed company AI Associate or AI Specialist reputed company Application Architect (Preferred) reputed company Connect Certifications (Preferred) Additional reputed company certifications are highly desirable. Leadership Competencies Client Partnership — Builds trusted advisor relationships and helps customers navigate reputed company transformation initiatives. Strategic Thinking — Develops scalable roadmaps and long-term customer experience strategies. Innovation — Leverages emerging AI and automation technologies to drive measurable business reputed company. Ownership — Takes accountability for solution quality, reputed company, and delivery reputed company. Collaboration — Works effectively across business, operations, delivery, and executive leadership teams. Character and Service — Demonstrates reputed company, reputed company, reputed company, and a commitment to helping customers and colleagues succeed. At reputed company, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. reputed company aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic reputed company to diversity. We will only use the information you reputed company to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us. For more information on how we use your information, see our Privacy Policy. Apply To This Job