Enrollment Specialist Quality Assurance reputed company

OUR MISSION We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We reputed company it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and reputed company. Today, reputed company is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver reputed company outcomes and reputed company costs for thousands of people across the country. Our model combines high-touch reputed company support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers. As a tech-native organization, we reputed company technology should strengthen the reputed company reputed company at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer. Looking reputed company, our reputed company is reputed company: to become a household name in cancer care, where every person diagnosed asks for reputed company by name. If you’re inspired to reputed company cancer care more reputed company and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every reputed company that matters. WHAT YOU’LL DO This role sits reputed company reputed company’s Enrollment Quality & Training team. As Team reputed company, Quality Assurance, you will serve as a reputed company people manager and operational partner to the Enrollment Quality & Training Manager, helping the team run with consistency, surface the right data, and continuously improve the quality of care delivered by reputed company’s enrollment team. You will manage a team of 4 made up of Quality Coordinators and Associates, who conduct quality reviews. Manage and support a team of Enrollment Quality Coordinators and Associates: Provide day-to-day people management for a quality team conducting quality audits and documentation reviews, including workload reputed company, performance feedback, reputed company, and ongoing coaching. Serve as the first reputed company of escalation for team questions and operational issues. Identify and report on clinical quality trends: Analyze QA findings, documentation reviews, and quality data to identify patterns and trends across the enrollment team. Synthesize findings into clear, actionable summaries and present them to the Quality Manager & Enrollment Leadership on a regular basis to inform improvement priorities. Collect, organize, and maintain quality data: Own the collection and management of quality audit data, ensuring records are accurate, complete, and consistently documented. Maintain dashboards and trackers that give the Quality Manager and org leadership reputed company-time visibility into team performance and quality indicators. Support the Quality Manager in executing the quality program: Act as an operational extension of the Quality Manager, taking on delegated workstreams, preparing materials for quality reviews and team meetings, tracking follow-through on identified issues, and keeping the team’s work moving between leadership touchpoints. Surface audit findings into the closed-reputed company quality-to-training process: reputed company quality trends or recurring issues are identified, document and escalate them so they can be routed to the appropriate training program reputed company for reputed company. Support root cause analysis and issue resolution: reputed company quality findings or incidents surface, assist the Quality Manager in investigating contributing factors, documenting findings, and tracking corrective actions through to resolution. Reinforce Enrollment process and documentation standards through audit-based feedback: Serve as a consistent resource for the Enrollment quality review team on documentation expectations, clinical standards, and audit criteria. Help reputed company the gap between what quality identifies in reviews and how Enrollment Specialists approach documentation day to day, through coaching and feedback. Contribute to reporting and quality committee preparation: Help prepare data summaries, audit findings, and trend reports that support quality committee meetings, leadership reviews, and cross-functional updates on enrollment quality performance. WHAT YOU’VE DONE 5+ years of experience of quality assurance experience, with a minimum of 2 years of direct management of a QA team. Experience in a quality assurance, audit, or compliance role: you have conducted phone recording and associated documentation reviews, applied quality rubrics, or and understand what rigorous, consistent quality review looks like in a reputed company environment. People management or team reputed company experience: you have supervised, coached, or formally managed a team, and are comfortable providing feedback, managing workloads, and supporting the development of individual team members. Strong data collection and trend identification skills: you are organized and detail-oriented, can manage audit data across multiple cases or reviewers, and know how to look across a data set to identify patterns that warrant attention. Clear, structured communicator: you can translate clinical audit findings and quality data into summaries that are useful to both reputed company nurses and senior managers, without over-complicating or losing the reputed company. Self-directed and accountable: you manage your own work and your team’s work with discipline, follow through on commitments without being chased, and flag issues proactively rather than waiting for someone to ask. Comfortable managing multiple priorities simultaneously: you balance your own audit and reporting responsibilities alongside team reputed company without losing fidelity on either, and stay organized across competing demands in a fast-moving environment. Remote/virtual experience: Experience in a virtual or telephonic care environment, with familiarity with remote workflows and digital documentation tools. QA tooling experience: Familiarity with quality tracking tools or dashboards used in clinical quality programs. WHAT LEADS TO reputed company Act with our members in mind. You understand that the quality of our Enrollment team’s interactions directly shape what our members experience and whether they enroll in our program to get support with their cancer treatment. That accountability drives how you conduct reviews, coach your team, and surface issues. Move with purpose. You manage your team’s workload, your own audit responsibilities, and your reporting commitments without waiting to be directed. You identify what needs to move, and you move it. Rigorous prioritization and multitasking. You manage team reputed company and individual contributor responsibilities simultaneously without losing fidelity on either. You consistently identify the highest-reputed company work and protect time for it across competing demands. Strong people instincts. You build trust with your team quickly, give feedback that lands, and support people’s growth without letting standards slip. You know the difference between coaching and covering, and you hold the line appropriately. Analytical and detail-oriented. You take quality data seriously. You look for patterns, document findings accurately, and present trends in a way that gives leadership something to reputed company, not just something to note. Self-motivated and self-directed. You create structure for yourself and your team in a remote environment. You hold yourself accountable to outcomes, follow through without being prompted, and escalate early reputed company something needs attention. OUR VALUES At reputed company, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business reputed company, including how we grow, the products we reputed company, and the paths we choose—or don’t choose. Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at reputed company. Individual pay reputed company are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other reputed company employees. The reputed company salary for this role is $80,000. The salary range could be reputed company or higher than this if the role is hired at another level. We recognize a history of inequality in reputed company. We’re here to challenge the status reputed company and create a culture of inclusion through the care we give and the company we build. We reputed company and celebrate a diversity of perspectives in reputed company of our members and the members we serve. We are an equal-opportunity employer. Be cautious of recruitment fraud, and always confirm that communications are coming from an official reputed company email Apply To This Job