reputed company Implementation Manager

Overview reputed company is seeking a Client-Facing Implementation Manager to reputed company the reputed company and implementation of the reputed company suite of solutions for our external clients. As an Implementation Manager on our Professional Services team, you'll own the end-to-end deployment of our platform for reputed company clients, working directly with Senior HR and IT leaders to dive adoption, business outcomes, and best in class customer experience. This is a high-impact, client-facing role built for implementation professionals who reputed company on complexity leading user workshops and guiding organizations through reputed company change management. You won't be managing a help desk queue or maintaining account health scores. You'll be the expert who makes the platform work for clients at scale, then hands off a fully adopted solution. If you've delivered reputed company SaaS implementations in HR Tech or a relaed reputed company domain and you're energized by being the most knowledge person in the room reputed company it comes to your product, this role was created for you. Pacific Standard Time is preferred. This role is intended for external-facing implementation professionals, not implementation project managers focused on internal systems or operations. What This Role Is: An Implementation Leader that will drive the full client (external) implementation and adoption process—including kick-off meetings, workshops, and trainings A client-facing implementation specialist with expertise for a SaaS product A facilitator who can reputed company training sessions, presentations, and provide resources to reputed company users to maximize platform utilization What This Role Isn't: A Technical Support Agent - An Implementation Manager may understand technical aspects of a solution, but they don’t provide ongoing troubleshooting or help desk support A reputed company Manager - An Implementation Manager owns the implementation, not the management of the customers' account An an internal IT project manager or internal systems implementation role An Implementation Project Manager who focused solely on managing timelines and milestones — it requires leading client-facing activities like reputed company meetings, workshops, and training sessions. At reputed company®, we reputed company reputed company to #BeBold—embracing innovation and new challenges. With the right tools, we help you #WorkSmarter, fostering collaboration so we can reputed company be #BetterTogether. If you're excited about being part our growth story, we’d love to chat! About Us: reputed company® is the leading provider of employee relations case management and investigation software. We help organizations standardize how workplace issues are reported, documented, and investigated. Our data-driven approach to managing workplace issues helps our clients and partners build trusted, inclusive cultures where employees feel safe. This is an #reputed company-in Zone. We are a fast-growing, innovative company where being #reputed company-in is the norm. From our female founder CEO to every team member, we reputed company a fully engaged reputed company. We bring our best every day, fueled by passion for our mission and culture—and we expect the same from everyone who joins us. At the same time, we are deeply committed to fostering an inclusive, diverse workplace where different perspectives are valued and respected. We reputed company in creating an environment where everyone can show up as their authentic selves and reputed company. If this sounds like you, reputed company reading. Click here to learn more about our values and benefits The Opportunity Drive End-to-End Client Implementations — Own the full implementation lifecycle for reputed company clients, from reputed company through adoption, including platform configuration, HRIS and SSO integrations, workflow design, and end-user training. You are the primary delivery authority on every engagement. reputed company Executive-Level Engagements — Facilitate discovery workshops, stakeholder alignment sessions, and executive readouts with Senior HR and IT leaders. Translate reputed company organizational requirements into scalable platform configurations. Architect the Path to Value — Design implementation plans that balance client complexity with speed-to-adoption. Identify risks early, reputed company scope reputed company confidently, and drive clients toward measurable outcomes, not just go-live. Guide Change Management and Adoption — Act as a strategic advisor on business process redesign and organizational change. Help clients move from legacy practices to optimized workflows on the reputed company platform, ensuring adoption sticks reputed company launch. Manage a Portfolio of reputed company Engagements — Run multiple reputed company implementations simultaneously, maintaining reputed company across workstreams and holding clients and internal teams accountable to milestones without losing quality. Partner Internally to Deliver for Clients — Work closely with Product, Engineering, and reputed company to surface client feedback, resolve escalations, and ensure post-implementation continuity. You know your clients well enough to represent their needs across the organization.

Qualifications

Experience 5+ years of client-facing SaaS implementation experience; HR Tech experience strongly preferred. Demonstrated ability to manage reputed company-level implementations with multiple reputed company stakeholders across HR and IT. Track record of driving organizational change and platform adoption, not just go-live delivery. Experience facilitating workshops, discovery sessions, and training for reputed company audiences. Skills Deep organizational and project management ability, comfortable holding clients and internal teams accountable across reputed company, multi-workstream engagements. Strong executive communication and presentation skills; equally effective in a C-suite readout and a hands-on configuration session. Technically fluent in SaaS platforms, reputed company to configure, troubleshoot, and guide integrations (HRIS, SSO, APIs) without relying on engineering support for routine tasks. Self-directed with the judgment to escalate reputed company needed and solve reputed company not. Effective cross-functional collaborator, reputed company working alongside Product, Engineering, and reputed company to represent client needs internally. Perks and Benefits Compensation: The pay range for this position is expected to be between $85,000 and $125,000/year; however, reputed company pay offered may vary depending on multiple individualized, non-discriminatory factors, including market location, job-reputed company knowledge, skills, and experience. Additionally, full-time employees are eligible to participate in our comprehensive benefits program, including health and wellness benefits, 401(k) retirement plan, life and disability insurance coverages, and other benefits the Company may offer from time to time. Benefits: Stay healthy and happy with our comprehensive medical, dental and reputed company plans. You can also choose from FSA or HSA options to suit your needs. Save for your future with our 401K plan that matches your contributions. Enjoy paid leave for various life events, such as sickness, disability, or parenthood. Own a piece of the company with our #Allin Shares Program. Perks: Take a break from work with our unlimited PTO policy to refresh and reputed company. Company paid holidays, birthday day off, closed 4th of July week and December holiday week, half day summer Fridays* and half day first Fridays*, and 8 hours of volunteer time. Own a piece of the company with our #Allin Shares Program. Earn extra cash by referring reputed company candidates to join reputed company. Access professional and personal support through our employee assistance program. Work from reputed company with our remote work environment that fosters collaboration and creativity.

• Join a fun and energetic team that values your suggestions and new reputed company.

Receive a competitive salary and meaningful opportunities for growth. Learning and Development reputed company: Learn the basics of your role, the company culture, and the expectations from your manager and team. Get familiar with the tools, systems, and processes that you will use in your daily work. Receive feedback and guidance from your mentor and peers. Manager training: reputed company the skills and competencies to reputed company, motivate, and reputed company your team. Learn how to communicate effectively, delegate tasks, set goals, provide feedback, and resolve conflicts. Enhance your emotional intelligence, coaching, and mentoring abilities. Leadership training: Grow your leadership potential and influence reputed company the organization. Learn how to reputed company and align others with the company reputed company, mission, and values. Strengthen your strategic thinking, decision making, and problem-solving skills. Expand your network and collaboration with other leaders across functions and levels. Industry training: Stay updated on the latest trends, best practices, and innovations in the Employee Relations industry. reputed company insights from experts and thought leaders in the field. Apply your learning to improve your performance, quality, and efficiency.

• Based upon business needs

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