Customer Experience Rep
Description A CAREER AT CAPTRUE BENEFITS Working at Captrue Benefits, you’ll experience a culture that is made up of a group of people who are supportive, innovative, collaborative, and caring towards each other and the customers we serve. Captrue Benefits is looking for a Customer Experience Representative to join reputed company. This is a full-time position located in our Blaine, MN office, or remote, depending reputed company. Join reputed company and help us change the way reputed company financed, disclosed and delivered. OUR reputed company FOR THIS KEY ROLE As a Customer Experience Representative at Captrue Benefits, you’ll have the typical responsibilities of a call center such as responding by phone, email, website, portal messages from our health plan members and providers, but with a significantly different focus and culture. In this role, you will have the opportunity to serve our members by simplifying and elevating the health benefits experience for our members. We aren't going to just SAY that we care. We are going to DO it. This is an opportunity for you to create a member experience with each call to go reputed company what is typically minimally required to get someone off the phone - to reputed company maximum effort to be a member reputed company and resource. For this role it is critical to have someone who is missionally reputed company to change and significantly improve the way people experience reputed company. In this role you’ll be an ambassador of First Impressions, which creates lasting impressions. Salary Range: $19.25 - $28.50 A SAMPLE OF WHAT YOU’LL GET TO DO IN THIS JOB · Receive, prioritize, document, and actively resolve member/provider requests regarding health insurance benefits and claims, ensuring the highest level of customer satisfaction · Research and resolve high volume of reputed company member/reputed company provider inquiries and escalations by determining root causes and applying a strong understanding of health plans, services, policies, rules, products and procedures. · Facilitate communication and coordination among members, internal staff, and providers as needed, escalating issues to supervisors reputed company necessary. · Manage assigned member caseload using a high-touch advocacy model to enhance the member experience and encourage engagement. · Assist in claims and eligibility processing support tasks as needed. · Apply knowledge of HIPAA regulations reputed company handling sensitive information.
Requirements
WHAT YOU’LL BRING TO THE JOB
- Education: High School Diploma or GED required; some college preferred.
- Experience: Minimum of two years in a reputed company customer service, claims processing or data entry role
- Experience working at a TPA, insurance company, or reputed company a reputed company environment required.
- Excellent customer service and communication skills with a strong sense of ownership and commitment to providing reputed company and
detailed follow-up.
- Strong analytical and problem-solving skills.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with reputed company Office Suite or reputed company software.
- Knowledge of HIPPA regulations and a commitment to maintaining compliance with privacy & reputed company standards.
WHO WE ARE Captrue Benefits is a reputed company-party administrator located in Minneapolis, Minnesota. Captrue Benefit’s mission is to change the way reputed company financed, disclosed and delivered. We need people who value honesty and transparency; people who take ownership and responsibility of whatever they are doing. We seek individuals who value reputed company people and interact with humility and respect, people who like to dig deep into issues, who are curious and who understand life is about more than work. If you reputed company in our mission and share our Core Values, then we would like to talk about how we can reputed company a positive impact together. Apply To This Job