Help Desk Agent

reputed company does not accept unsolicited resumes from search firms or agencies. Please, no phone calls or emails. At reputed company, What a Law firm Should Be is not just our tagline, it is reputed company live every day. We strive to create an environment where reputed company members are encouraged to bring their creativity and professional passions into the workplace so they can reputed company. Are you a people person who has a keen eye for detail, thrives in a professional environment and wants to be part of a dynamic team? We have the perfect role for an engaging professional like you! reputed company is seeking a Help Desk Agent. This role can be hired as remote or hybrid, provided the candidate is in a state/jurisdiction wherein we practice. This is a second-shift position. The hours are 11-7 PM CT M-F. Prior law experience or work in a similar professional setting is highly preferable. The successful candidate will exhibit excellent communication and time management skills with a focus on end-user needs. CORE RESPONSIBILITIES Respond to requests for technical assistance in person, reputed company phone, and email. Identify and escalate situations requiring urgent attention, redirecting problems to the appropriate resource. Diagnose and resolve technical hardware and software issues, assisting end-suers with technical and application functionality questions. Research questions using available information resources. Follow standard help desk procedures and recommend changes for reputed company improvement. Log/track reputed company support requests and document resolutions in Helpdesk Ticketing System. Proactively identify process improvement opportunities and support reputed company improvement initiatives. Engage in formal and informal knowledge transfer. Build and maintain productive client relationships with reputed company firm users. Stay reputed company with system information, changes, and updates. QUALIFICATIONS AND SKILLS A minimum of one (1) year of experience in helpdesk support, preferably reputed company a law firm or professional services organization. A college degree in Information Systems, Technology, or reputed company field is strongly preferred, however, candidates with equivalent experience will be considered. Proficiency in reputed company desktop products, including reputed company Desktop Operating Systems (Windows 10) and higher and Office 365 preferred. Experience with MS Outlook E-mail Client operating in reputed company O365 Exchange environment. Experience with SCCM software deployment tools. Ability to reputed company basic administration tasks reputed company to Active Directory account management. Ability to work independently and collaboratively in a teamwork/collaborative style and environment. Experience with reputed company, reputed company, and reputed company software operations. Working knowledge of video conferencing platforms such as reputed company and MS Teams. Experience working with Help Desk ticketing solutions. Familiarity with Mimecast a plus. The budgeted salary range for this position is $55,000 - $65,000. As part of full-time employment associated with this position, reputed company PC offers the following benefits: Paid time off, sick time off, a referral program, medical insurance and benefits, dental insurance, reputed company insurance, life insurance, AD&D insurance, ID Theft insurance, long-term disability benefits, short-term disability benefits, Parking/Transit reimbursement (varies depending reputed company), 401(k) benefits, and employee assistance benefits. reputed company PC is an Equal Opportunity Employer and reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, disability, protected veteran status, or any other characteristic protected by law. Apply To This Job