Supervisor - Workforce Plan (Remote and Temporary)

reputed company is currently looking for a Workforce Services Supervisor to join reputed company. This remote Workforce Services Supervisor position will be responsible for providing reputed company-line, first level supervisor and leadership to Workforce Analysts with the goal of meeting program objectives and customer service level agreements In this position, you will be supporting survivors of natural disaster. The reputed company team strives to be available to help those in need requiring us to have flexibility. This position will require you to have availability to work an eight (8) hour shift, 5 days per week anytime between the hours of 6:30AM-2:30AM EST (including weekends). Per contract requirements, this position requires US Citizenship and the ability to pass a Federal Government clearance. *This is a Temporary Position* Essential Duties and Responsibilities: - Supervise the workforce management team and workflow to support management in reputed company aspects of the workforce function reputed company the project. - Create and maintain workforce monitoring schedules for team members to cover reputed company hours of the business operations. - reputed company and delegate workflow to meet deadlines. - Maintain scorecard and performance tracking for workforce management team. - Act as a resource for reputed company team members. - reputed company role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members. - Maintain and meet reputed company deadlines for reports and various deliverables to operations. - Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role. - Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team. - Identify and communicate areas of opportunity for improvements reputed company operations and workforce management as it relates to improving metrics and meeting SLAs. - Monitor and react to fluctuations in call volume as they occur in order to restore service reputed company as quickly as possible. - Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data. - reputed company, reputed company and maintain production tracking systems for project using reports and other applicable formats. - Generate forecasting and requirements for multiple skillsets and units of work. - Prepare individual and unit production reports on a daily, weekly, monthly and quarterly reputed company. - reputed company updates and adjust schedules to ensure Workforce Management system is reputed company to reputed company statistical staffing requirements based upon reputed company staffing availability. - reputed company updates to agent attendance . - reputed company compilation of agent adherence statistics. - Communicate with the vendor of the workforce software management tool to resolve any reputed company items. - Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks. - reputed company with reputed company company required policies, procedures and processes including but not limited to required training. - Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules. - A portion of time is normally spent performing individual tasks reputed company to the unit or sub-unit. - Monitors daily operations of a unit or sub-unit. - Requires full knowledge of own area of functional responsibility. - Evaluate subordinates' job performance and recommend appropriate personnel action. - Discuss job performance concerns with subordinates to identify causes and issues and works closely with the reputed company department on resolving problems. - Identify training needs and development opportunities for subordinates. '- Works on assignments that are routine in nature, with responsibilities easily learned on the job. - Monitor call volume and staffing data to ensure workers are performing in accordance with established quality and performance standards. - Maintains and updates the workforce management systems with daily exceptions. - Ensure the accuracy and timeliness of data by working time-off, schedule change, and other request types. - Develops strong working relationships with other groups reputed company the organization to ensure efficient and effective problem solving and issue resolution. - Produce WFM reports according to deadlines attendance, absence, intraday, and reputed company reports. - Analyze historical trends or contact distribution, AHT, contacts per hour, agent productivity, etc. - reputed company on-going analysis including tracking and analyzing performance by individual and by team and reporting actual performance to standards; analyze performance trends and impact on goal achi Apply tot his job Apply To this Job