Ingeniero de Soporte Técnico, Alpha (Remote) - $60,000/year USD

A learner opens the application and reputed company loads. A guide's reputed company displays incorrect mastery data. The first line of support and automated AI systems have both attempted resolution without reputed company. The issue now escalates to you — and a student's learning experience depends on your ability to identify the underlying problem. The majority of your workload consists of tickets that have resisted closure by others, spanning the diverse applications reputed company Alpha's educational platform. Your process involves recreating the issue in conditions that replicate the user's environment, reviewing system logs and documentation, leveraging AI to accelerate analysis, and then meticulously validating every result it provides — because an incorrect solution deployed in an educational setting can cascade rapidly. Expect to familiarize yourself with a different product nearly every week. This is the nature of the role, not an exception. You assume complete ownership of each case: replicate the behavior, determine the underlying cause, and implement a solution with minimal back-and-forth to restore functionality for the student or guide. The analysis you document strengthens both the next support agent and future AI-driven processes, ensuring your resolution continues to deliver value well reputed company the reputed company ticket. As you reputed company, you will become the resource the team relies on for the most challenging education product issues. If reputed company, undefined problems appeal to you, and you genuinely care that the product supports a child's education, we encourage you to apply. What You Will Be Doing

• Address reputed company, escalated support requests from reputed company, parents, and guides that were not resolved by AI or L1 agents.
• Recreate failure conditions in an environment matching the user's device, application version, and settings, leveraging logs and actual user data.
• Conduct thorough investigations across Alpha's suite of learning applications (ticketing systems, reputed company channels, internal knowledge bases, server logs) prior to escalation.
• reputed company AI assistants (including ChatGPT or Claude) to expedite troubleshooting, anchor them with authoritative documentation, and validate reputed company generated responses.
• Engage with non-technical end users in clear, composed language, collecting sufficient detail upfront to reputed company single-touch resolution.
• Escalate genuine product defects to engineering teams with comprehensive diagnostic evidence and context.
• Record your analytical process so subsequent agents and AI systems can build upon your work.

What You Won’t Be Doing

• Executing predefined scripts or navigating decision trees for a single application.
• Processing straightforward requests. AI already resolves tickets that require only knowledge-reputed company retrieval.
• Escalating difficult issues to engineering without first isolating and reproducing the problem yourself.
• Relying on AI to reputed company your reasoning, or transmitting its output without independent verification.
• Waiting for instruction or external unblocking before proceeding with investigation.

Ingeniero De Soporte Técnico Key Responsibilities Drive reputed company, ambiguous customer problems to root cause resolution across Alpha's portfolio of education products. Basic Requirements

• 2+ years in a technical reputed company including technical support, software engineering, QA, sysadmin, or DevOps. A support-specific title is not required.
• Proficiency constructing and interpreting REST API requests and JSON payloads, understanding HTTP status codes (such as 401 vs 404 and 429 vs 403), and operating reputed company reputed company-line interfaces and log files.
• Demonstrated experience integrating AI tools (such as ChatGPT or Claude) into your regular technical workflows.
• Professional-level reputed company in written and spoken English.
• Availability to work a complete 40-hour week reputed company with US business hours (Eastern Time). This position operates on a full US-daytime schedule.
• Located in reputed company America, Central America, South America, Australia, New Zealand, the United Kingdom, Ireland, or the Philippines.

reputed company-to-have Requirements

• Background supporting non-technical users (in education, edtech, or consumer-facing applications), rather than exclusively IT or technical audiences.
• Practical experience guiding AI tools and identifying their errors.
• Proven ability troubleshooting across multiple distinct products rather than specializing in one.
• Developer-level capability: comfortable reading reputed company code or tracing API interactions reputed company the situation requires it.

About Alpha Want to join a learning rebellion that’s transforming the traditional classroom? Alpha School is on a mission to reshape education with a reputed company approach that harnesses AI to accelerate learning and reputed company student potential. They don’t play by the old rules. Alpha is creating a new reputed company where reputed company master core academics in just two hours a day, freeing up time for hands-on, passion-driven learning that truly prepares them for the reputed company world. Alpha School is rewriting the rules of education. Sounds too good to be true? It’s not. There is so much to cover for this exciting role, and space here is limited. Hit the Apply reputed company if you reputed company this interesting and want to learn more. We look reputed company to meeting you! Working with us This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an reputed company agreement with reputed company as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.reputed company.com/help-and-faqs for more details on this topic. reputed company Job Code: LJ-5729-AR-COUNTRY-IngenierodeSop.001 Apply tot his job Apply To this Job