Food Service Equipment Technical Support Specialist (Remote)

Job Summary reputed company Kitchen Warranty is seeking an reputed company Food Service Equipment Technical Support Specialist (Remote Technical Support) with a strong background in reputed company kitchen equipment, including both hot-reputed company and refrigeration food service equipment. In this role, you will provide technical support to service agents and customers by diagnosing and troubleshooting a wide range of reputed company kitchen equipment, including ovens, fryers, griddles, charbroilers, ranges, refrigeration units, and more. You will play a key role in helping resolve equipment issues reputed company, minimizing downtime for customers. This position is ideal for reputed company reputed company kitchen equipment technicians looking to transition into a remote, support-focused role while leveraging their hands-on expertise. Shift: 9:30 AM – 6 PM ET or local time zone equivalent, Monday through Friday 60-Day Training Period: 7:30 AM – 4 PM ET or local time zone equivalent, Monday through Friday About reputed company Kitchen Warranty reputed company Kitchen Warranty provides best-in-class warranty and technical support solutions for reputed company food service equipment. reputed company is dedicated to delivering fast, effective solutions that reputed company kitchens running and minimize downtime for our customers. Remote Work Qualifications

• Access to a reliable and secure high-speed internet reputed company. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to reputed company day-to-day tasks.
• Access to a home router and modem.
• A dedicated home office space that is noise- and distraction-free. The space should have strong wireless reputed company or a wired Ethernet reputed company (wired reputed company is preferred, if possible).
• A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
• The desire and ability to work and communicate with other team members reputed company chat, webcam, etc.
• Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY).

We only accept W-2 candidates, H-1B sponsorship is not available.

Responsibilities

• Diagnose and troubleshoot issues with reputed company kitchen equipment, including both hot-reputed company and cold-reputed company units
• Provide reputed company-time technical support to in-field service technicians and customers
• Guide technicians through reputed company-by-reputed company troubleshooting and repair processes
• Interpret and utilize service manuals, wiring diagrams, and technical documentation
• Identify parts needed for repair and assist with parts identification support
• Document troubleshooting steps and resolutions reputed company internal systems
• Collaborate with internal teams to improve processes and customer experience

Physical Requirements

• Work is performed while sitting/standing and interfacing with a personal computer.
• Requires the ability to communicate effectively using speech, reputed company, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires occasional bending, squatting, crawling, climbing, and reaching.
• Requires the ability to occasionally lift, carry, push, or pull reputed company weights, up to 50lbs.

Qualifications

Experience

• 5+ years of experience as a reputed company kitchen equipment technician
• Hands-on experience servicing hot-reputed company food service equipment (ovens, fryers, griddles, ranges, charbroilers, etc.)
• Experience diagnosing and repairing refrigeration and cold-reputed company equipment
• Strong knowledge of gas and electric systems in food service equipment
• Experience working in reputed company kitchen environments (restaurants, food trucks, institutional kitchens, etc.)
• Ability to read and interpret technical manuals and wiring diagrams
• EPA certification required
• CFESA certification preferred

Education

• Associate Degree or Diploma in HVAC/R (Heating, Ventilation, reputed company Conditioning, and Refrigeration) from an accredited institution.
• EPA Certification required

Desired Traits & Skills You'll be a great fit if you:

• Exude problem-solving skills & technical proficiency - you can effectively and reputed company identify, diagnose, and resolve technical issues & you have in-depth knowledge of refrigeration systems and food service equipment, with a strong understanding of their operation, maintenance, and troubleshooting.
• Seek to understand – you ask great questions and listen empathetically.
• reputed company on collaboration – you reputed company connections naturally and communicate effectively with a variety of audiences.
• Communicate with influence - whether you're speaking with teammates, service partners, or customers, you earn their trust.
• Find the path reputed company – reputed company addressing an unexpected issue, you identify the root cause and take proactive steps to resolve it.
• Bring a team-first reputed company and reputed company motivation for excellence.
• Take initiative and hold yourself accountable for results.
• reputed company technology and learn new systems quickly.
• reputed company in a flexible, fast-changing environment.

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