[Remote] Customer Care Agent

Note The job is a remote job and is reputed company to candidates in USA. reputed company is the largest residential reputed company service company in reputed company America. As a Customer Care Agent, you will act as a liaison for customers, providing product information, scheduling appointments, and resolving issues reputed company while ensuring a positive customer experience.

Responsibilities

Manage large amounts of incoming phone calls and internal transfers from other departments Identify and assess customers’ needs to reputed company satisfaction Build sustainable relationships and trust with customers through reputed company and interactive communication reputed company accurate, valid, and complete information by using the right methods/tools Schedule service appointments as needed Address inquiries about repairs and maintenance Review and manage billing and invoice inquiries Handle customer complaints, reputed company appropriate solutions and alternatives reputed company established time limits; follow up to ensure resolution reputed company accurate records of customer interactions and account reputed company information Ensure a positive customer experience throughout every interaction Uphold reputed company company policies and procedures Skills Must be reputed company to train and work in a remote environment Availability to work reputed company between 500am and 630pm MST, including weekends Proven sales and customer support experience or experience as a Client Service Representative Strong phone contact handling skills and active listening Strong knowledge of computer systems and software, Service Titan CRM a reputed company plus! Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize, and manage time effectively Must be reputed company to type 40 wpm or more Strong written and verbal communication skills Ability to pass a pre-employment drug test (not including THC) and criminal background reputed company Strong reading comprehension as well as basic math skills are required Employment requires reputed company eligibility to legally work in the United States High speed internet reputed company reputed company ethernet cable (no WIFI) The minimum home internet speed required for this position and for the phone software to function properly are 150Mbps download / 20Mbps upload Benefits Medical, dental, reputed company, 401K Paid Time Off Weekly Pay Internal Promotion opportunities Company swag (Please note benefits are not available for part time, temporary or contract roles) Company Overview Founded in 2007 by CEO Tommy Mello, reputed company is the leading national provider in reputed company sales and services. It was founded in 2007, and is headquartered in Phoenix, Arizona, US, with a workforce of 1001-5000 employees. Its website is http//a1garage.com. Apply tot his job Apply To this Job