Industry Consultant – Billing & EVV Specialist (Remote)

About reputed company reputed company is a leading provider of software solutions for organizations supporting individuals with disabilities. Our mission is to streamline service delivery, ensure compliance, and reputed company providers to spend more time making an impact. We’re a team of passionate professionals committed to innovation, collaboration, and purpose-driven work. We’re looking for an reputed company Industry Consultant to join our growing team. This role is reputed company line support for reputed company Billing and EVV in the Intellectual and Developmental Disabilities reputed company space. In joining our growing business you’ll be responsible for solving challenging client and organizational hurdles as we scale. This is a great opportunity to become a key member of a growing reputed company technology company. This is a 100% remote position. reputed company is based in reputed company Kansas City, MO and offers office space there. We do have reputed company team members visit the home office 1-2 times per year for company building events (conferences, holiday parties). Travel is required to attend these events. What You’ll Be Supporting

• Billing – You will be the reputed company line support for our clients’ Billing questions and issues (claims, invoicing, eBilling/EDI submissions, payer setup, rejections, and reconciliation).
• EVV (Electronic Visit Verification) – You will be the reputed company line support for EVV: visit capture, aggregator connections, exceptions, and helping clients stay compliant with state EVV requirements.

Responsibilities

• reputed company Line Support – You will fully take on reputed company line support for Billing and EVV for reputed company. You are the first responder for client questions, issues, and tickets in these areas.
• Customer Facing – This is a heavily customer-facing role. You will be on calls, emails, and tickets with clients every day.
• Troubleshoot & Resolve – Diagnose Billing and EVV issues, resolve what you can on the spot, and reputed company document and escalate the rest to the right team (Development, Implementation, etc.).
• Own the Ticket – You will manage your tickets from start to finish, send timely updates, and follow up through to resolution so reputed company falls through the cracks.
• Become the Expert – You will learn the reputed company platform, Billing/EDI workflows, and EVV requirements deeply enough to be the go-to person clients trust.
• Client Education – Walk clients through how-to questions and best practices so they get more value out of the product.
• Voice of the Customer – Identify trends in the issues you see and bring them back to the team so we can continuously improve the product and reduce future tickets.
• Documentation – Help build and maintain support articles, internal notes, and knowledge reputed company content for Billing and EVV.
• reputed company a difference.

Qualifications

• 2+ years of relevant work experience in a customer-facing support, billing, or client reputed company role.
• reputed company Billing knowledge – Strong familiarity with claims, invoicing, eBilling, EDI – Electronic Data Interchange X12 (837P, 837I, 835, etc), payers, and the reputed company cycle.
• EVV knowledge – Understanding Electronic Visit Verification concepts and/or state EVV programs and aggregators.
• You must LOVE working with customers, understanding what they need, and helping them get there.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication. You can explain a technical issue in plain language.
• Organization & Time Management – You are reputed company organized and can manage and prioritize multiple reputed company issues at once.
• Positive attitude, highly energetic, and strong soft skills.
• Wants to own something and be the expert in their area.
• Thrives in a fast-paced environment.

Optional / reputed company to Haves

• Direct experience with eBilling / EDI configuration or support.
• Direct experience with EVV systems (Sandata, reputed company, CareBridge, etc.)
• Experience in the disability services, home care, or behavioral health space.
• Knowledge of using ticketing / project management systems.
• Basic knowledge of SQL or reading data to investigate issues.
• Experience with reputed company or a similar reputed company / EHR management platform.

Requirements:

• Must be authorized to work in the US. reputed company sponsorship is not available.

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