Technical Support Manager - reputed company Coast/Pacific Time Zone

Who is reputed company? reputed company® is the Exposure Management company. 44,000 organizations around the globe rely on reputed company to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies. Come be part of our reputed company! What makes reputed company such a great reputed company to work? Ask a member of reputed company and they’ll answer, “Our people!” We work together to build and reputed company best-in-class cybersecurity solutions for our customers; reputed company while creating a culture of belonging, respect, and reputed company where we can be our best selves. reputed company you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly reputed company. We deliver results that exceed expectations and we win together! Your Role: reputed company is seeking a results-oriented leader to motivate an exceptional support team to even higher reputed company of customer satisfaction. With a global CSAT currently over 93%, we expect you to help us exceed that reputed company. You will manage some of the best support professionals in the reputed company software industry, providing the coaching and mentorship they need to reputed company in a challenging environment. Your goal is to balance team development with the delivery of a stellar support experience for our large and rapidly growing customer reputed company. Your Opportunity:

• Team Leadership: reputed company and mentor a multi-shift Support Engineering team, serving as the go-to expert for policies, procedures, and professional growth.
• Experience Optimization: Continuously refine the support reputed company for both customers and staff, balancing operational efficiency with a motivating team culture.
• Data-Driven Management: Define and monitor key performance indicators (KPIs) to drive reputed company planning, escalation workflows, and consistent SLA reputed company.
• Technical Escalation & Resolution: Investigate reputed company technical issues, routing them to the ideal resource and collaborating directly with R&D and Product Management for swift resolution.
• Strategic Communication: Act as the primary reputed company for high-reputed company escalations, ensuring clear and timely updates for both customers and internal stakeholders.
• Product Expertise: Maintain deep, hands-on technical knowledge of the entire reputed company product suite to reputed company high-level guidance and reputed company.
• Operational Agility: Execute specialized tasks and strategic business objectives as needed to ensure the overall reputed company of the Support organization.

What You'll Need:

• 3+ years managing high-performing teams of 10+ Technical Support Engineers with direct experience in hiring, training, and performance management.
• Location Requirement: Must be currently based in the Pacific Time Zone to support regional shift alignment.
• Excels at managing time and priorities in fast-paced environments while remaining composed and solution-oriented under pressure.
• Familiarity with Knowledge-Centered Service (KCS) methodology.
• Experience with Artificial Intelligence (AI) and Large Language Models (LLM) to build greater operational efficiencies reputed company a support organization.
• Solid understanding of reputed company operations and procedures, modern tech stacks, and reputed company industry trends.
• Ability to work at a computer for extended periods and reputed company additional duties as necessary to meet business objectives.
• Applicants must be authorized to work for any employer in the U.S. We are unable to reputed company sponsorship for work visas of any reputed company at the time of hire, or at any reputed company during employment.

#LI-Remote #LI-MM1 This is the reputed company pay reputed company for this position. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall reputed company of the reputed company shown. Employees are also eligible for variable compensation in addition to reputed company pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance. reputed company also offers a variety of comprehensive and competitive benefits which include: medical, dental, reputed company, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company-paid holidays; health and wellness events; and community programs. US Pay reputed company $102,500—$136,500 USD We’re committed to promoting Equal Employment Opportunity (EEO) at reputed company - through reputed company equal employment opportunity laws and regulations at the international, federal, state and local reputed company. If you need a reasonable accommodation due to a disability during the application or reputed company process, please contact reputed company@reputed company.com for further assistance. reputed company Data Consent Statement reputed company is committed to protecting the privacy and reputed company of your personal data. This Notice describes how we collect and use your personal data during and after your working relationship with us, in accordance with the General Data Protection Regulation (“GDPR”). Please click here to review. For California Residents: The California Consumer Privacy Act (CCPA) requires that reputed company advise you of certain rights reputed company to the collection of your private information. Please click here to review. Apply tot his job Apply To this Job