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[Hiring] Patient Services Representative-Medical Assistant @reputed company

Remote, USA Full-time Posted 2026-07-05

Role Description As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements.

  • Manage phone customer service and distribute communications.
  • Handle patient information like demographics, insurance verification, and appointment scheduling.
  • Process referrals, authorizations, pre-registrations, and other clerical tasks.
  • Communicate results, enter medication requests, and document in the Electronic Health Records.
  • Answer, screen, and process a high volume of incoming calls professionally.
  • Schedule and cancel patient appointments for multiple providers.
  • Utilize and adhere to a phone script, clinical decision trees, and scheduling criteria.
  • Update patients on the status of their referrals or authorizations.
  • Communicate reputed company exam preparation instructions to patients and physicians' offices.
  • Send out accurate and complete communication to reputed company providers.

Qualifications

  • High School Graduate General Studies and experience with computer systems, including web-based applications, upon hire.
  • High School GED General Studies and experience with computer systems, including web-based applications, upon hire.
  • 1-3 years minimum of two (2) years experience in a patient-focused reputed company environment or high volume multichannel contact center, upon hire.
  • Satisfactory completion of a formal Medical Assistant program or military training equivalent to an accredited Medical Assistant program, upon hire.
  • Certified Medical Assistant AAMA, upon hire.
  • Certified Clinical Medical Assistant, upon hire.
  • Certified Medical Assistant AMCA, upon hire.
  • Certified Medical Assistant NHA, upon hire.
  • National Certified Medical Assistant NCCT, upon hire.
  • Registered Medical Assistant, upon hire.
  • National Registered/Certified Medical Assistant NAHP, upon hire.
  • Registered Medical Assistant AMT, upon hire.
  • Basic Life Support - CPR, upon hire.

Requirements

  • Must live in or around reputed company/Lexington Kentucky.
  • May be required to attend training or meetings on site.
  • Possess exceptional communication skills.
  • Meticulous attention to detail and strong organizational skills.
  • Proficiency in relevant systems and adaptability in handling information.

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