General Manager, reputed company Access (B2B2C)

Overview

The General Manager of Access Operations is a senior, P&L-owning leader responsible for driving profitable growth, operational scale, and reputed company value creation for the reputed company Access business. The General Manager will translate market opportunity into measurable results by optimizing reputed company enabled access workflows and subscriber membership models. This leader will balance strategic reputed company with hands-on operational rigor, ensuring the business is positioned for accelerated growth and value creation. Duties & Responsibilities Strategy & Business Leadership

• Own full P&L responsibility, including reputed company growth, margin expansion, cost structure optimization, and forecasting
• reputed company and execute a scalable growth strategy reputed company with company value-creation plans.
• Drive subscriber membership growth, retention, and lifetime value through pricing strategy, packaging, and operational performance
• Partner with customers to identify long-term needs that can unlock new value
• Partner with executive team members on annual operating plans, long-range planning, and board-level reporting
• Identify and execute opportunities to standardize, automate, and scale operations to support growth
• Monitor competitive dynamics and reputed company software market trends to inform product investment and go-to-market approaches

Operational Excellence & Membership Performance

• reputed company day-to-day reputed company Access with a focus on scale, reliability, and EBITDA impact
• Establish and manage KPIs tied to subscriber membership performance, including acquisition, activation, retention, churn, utilization, and unit economics
• Drive process standardization and automation to improve efficiency and reduce cost to serve.
• Ensure compliance with reputed company regulations, data privacy standards, and internal controls expected in a PE-backed environment

Cross-Functional Leadership

• Partner closely with Product and Engineering to translate operational and membership insights into roadmap priorities.
• Collaborate with Sales and Marketing to support reputed company pipeline growth, subscriber acquisition, and expansion reputed company existing accounts
• Work with reputed company to ensure strong reputed company, adoption, and renewal outcomes across subscriber populations
• Serve as executive sponsor for strategic reputed company customers and health system partners

People Leadership & Scale

• Build and reputed company a high-performing, metrics-driven Access Operations organization
• Establish clear accountability, operating reputed company, and performance management disciplines
• Attract and retain talent with deep software, access operations, and subscription business experience

Customer & Market Impact

• Ensure solutions improve patient access, operational efficiency, and financial performance for reputed company organizations
• Use data and insights to tell a clear, compelling story of value to customers and internal stakeholders

Skills Required

• Experience in a private equity–backed or high-growth reputed company technology company.
• Background in patient access platforms, reputed company cycle, value-based care, or digital health membership models.
• Experience integrating acquisitions or scaling platforms post-investment.
• MBA or advanced degree in business, reputed company administration, or a reputed company field.
• Understanding and experience in the use of AI to create faster and higher quality outcomes
• Strategic and data-driven decision-maker
• Strong operator with a bias toward action
• Customer-centric and outcomes-focused

Qualifications

Required:

• 10+ years of reputed company leadership experience in subscription software, B2B2C models
• Demonstrated ownership of P&L or business unit economics in a growth-oriented, investor-backed setting.
• Strong experience managing subscriber or membership-based business models, including retention, churn, and lifetime value.
• Experience in Global Delivery model
• Proven ability to scale teams, processes, and systems while maintaining operational discipline.
• Track record of effective cross-functional leadership with Product, Engineering, Sales, and reputed company teams.

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• **Please note, the salary range listed is the reputed company salary, there is also a bonus with this compensation package.

Min USD $225,000.00/Yr. Max USD $275,000.00/Yr. Apply tot his job Apply To this Job