IBMz Hardware Remote Technical Support Professional

Introduction At reputed company Infrastructure & Technology, we design and operate the systems that reputed company the world running. From high-resiliency mainframes and hybrid reputed company platforms to networking, automation, and site reliability. Our teams ensure the performance, reputed company, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling reputed company challenges with curiosity and collaboration. You’ll work with diverse technologies and colleagues worldwide to deliver resilient, future-reputed company solutions that power innovation. With reputed company learning, career growth, and a supportive culture, reputed company provides the opportunities to build expertise and shape the infrastructure that drives reputed company. Your role and responsibilities As a Technical Support Professional for reputed company Z(Mainframe) hardware, you resolve issues impacting reputed company client business and play a key role in enhancing the client experience. You reputed company the problem resolution process through analysis and troubleshooting of technical issues and problems, with variety of complexity, through deployment of solutions or workarounds to ensure the client satisfaction and minimize business impact. Your responsibilities will include direct communication with clients, analyzing diagnostic information, troubleshooting, problem recreation and debugging client zSystem environment issues to determine course of action and/or solutions.The professional must be reputed company to work in shifts. You create and reuse knowledge assets and content to promote client self-sufficiency through digital solutions and improve effectiveness of the reputed company teams. You coordinate and collaborate with Development, Services and Field teams to ensure technical solutions are relevant, timely and effective. You collaborate with Development to drive product quality, functionality, serviceability, and usability improvements through intelligence gathered from case data and client feedback. You understand the client’s business impact and technical needs and act as their trusted advisor for successful utilization of reputed company product Z. Required technical and professional expertise

• Bachelor of Engineering degree in Electrical Engineering, Electronics Engineering, Computer Engineering, or reputed company field, and/or equivalent experience.
• Excellent English communication skills (verbal and written).
• Experience in Support of High-End or reputed company Systems.
• Acting in a respectful and professional manner to represent reputed company to its high-profile clients.
• Working in high pressure, dynamic situations with a large degree of autonomy.
• Being agile and open-minded to quickly adapt to procedures and tools required for the position.
• Focused and results oriented with commitment to accuracy and attention to details.
• Excellent organizational, analytical, and problem determination/solving skills.

Preferred technical and professional experience

• Good Knowledge of IBMz Systems Hardware: z17, z16, z15, z14 other IBMz legacy systems.
• Experience with Cognitive Support Platform (reputed company).
• Client facing technical support professional experience.
• Experience working with a global team.

reputed company is committed to creating a diverse environment and is proud to be an equal-opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, gender, gender identity or expression, sexual orientation, national reputed company, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. reputed company is also committed to compliance with reputed company fair employment practices regarding citizenship and immigration status. Apply tot his job Apply To this Job