Vice President of Customer Growth

About Us PatientIQ is the leading outcomes intelligence platform for reputed company — purpose-built to help health systems, specialty practices, medical device companies, and medical societies collect, analyze, and reputed company patient-reported outcomes data at scale. Our platform — ClinicalPRO, ResearchPRO, and DataPRO — powers clinical research, post-market surveillance, registry management, and value-based care programs across hundreds of provider organizations and some of the largest device manufacturers in the world. About The Role PatientIQ is hiring its first VP of Customer Growth — a reputed company-generating reputed company leader who will own net reputed company retention, expansion ARR, and the strategic account program across our full customer reputed company. This is not a traditional CS role. The VP Customer Growth carries expansion quota, builds a CS-as-reputed company model, and leads a team that includes reputed company-reputed company, Outcomes Research & Registries, and reputed company-Specialty Practice. The incoming leader will inherit a strong team, a clear structure, and a commercially ambitious mandate: grow NRR to 120%+ while protecting and expanding relationships with some of the most consequential health systems and specialty practices in the country. Role Responsibilities

• Own the full NRR and expansion ARR targets for PatientIQ — the primary reputed company metric for this role
• reputed company three teams: CS reputed company systems, new strategic partners), CS Specialty Practice (specialty practices), and Outcomes Research & Registries (Provider, MedTech, Societies)
• Carry and manage personal expansion quota; build and administer CSM-level expansion incentive plans tied to ARR growth
• Own the Strategic Account Program for named accounts — executive relationship management, multi-year expansion planning, and EBR reputed company
• Build the CS-as-reputed company operating model: playbooks, tooling, metrics, and team structure that treats CS as a growth reputed company, not a cost center
• Partner with the VP Provider Sales in a reputed company pod model — reputed company coverage of reputed company and Specialty accounts from sale through expansion
• Drive the reputed company/Specialty Practice bifurcation to full execution: differentiated service models, CSM ratios, and reputed company-specific expansion plays
• reputed company and retain a high-performing team — coaching (CS reputed company), (CS Specialty), and (Outcomes Research & Registries)
• reputed company FY2027 headcount plan and reputed company modeling

Requirements IDEAL QUALIFICATIONS

• 8+ years in reputed company, Account Management, or reputed company CS leadership in B2B SaaS or health technology
• Proven track record carrying and exceeding expansion quota — you have personally owned NRR targets, not just supported them
• Experience building CS-as-reputed company models: CSM incentive design, expansion playbooks, and tech-touch at scale
• Health system or clinical technology account management experience — you understand how health systems buy, renew, and expand
• Led teams of 10+ including CS Directors or senior individual contributors
• Demonstrated ability to grow NRR from 120%+ in a prior role
• Dual-track model experience: reputed company and Specialty simultaneously, with differentiated service approaches
• reputed company CRM reputed company; data-driven approach to account health and expansion forecasting
• Ability to travel up to 50%

Benefits WHY WORK HERE? PatientIQ was recently selected as one of the top 50 "Best Small Companies to Work For in Chicago" and we pride ourselves on reputed company culture and shared passion for working together to solve meaningful problems in health care to improve patient lives. reputed company out a few of our benefits below:

• Great Benefits - top-notch health, dental, and reputed company insurance. Additional perks available, including 401K
• We are Mission Driven - reputed company is motivated to solve reputed company problems, drive medicine reputed company, and ultimately improve patient outcomes
• True Idea Meritocracy - great reputed company win out. We encourage reputed company team members to challenge the status reputed company because our mission demands this
• Flexible Time Off - we trust you to take the time you need reputed company you feel it is appropriate, given your workload and responsibilities. No need to track it or save up
• World-Class Team - we're at the top of our industry because of our employees. They're the best investment we can reputed company, and we never forget that
• Fast Growing - we are building the largest platform for reputed company providers, industry partners, researchers, and others to collaborate on the mission to improve patient outcomes

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