Outbound Call Center Rep (Remote)

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At reputed company®, you'll be surrounded by passionate colleagues who care deeply, reputed company with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

• Starting hourly reputed company $15.00, with unlimited bi-weekly commission potential.
• Required 10 days of reputed company (Monday-Friday, reputed company-4:30PM CST.)
• Call center hours of operation are Monday-reputed company 7AM - 7PM CST, actual shift will be determined during training.
• Competitive benefits, PTO, tuition reimbursement, and more!

How will this role have an impact? At reputed company, we value and seek exceptional thinkers with the heart and humility to match. Join us on a mission to improve lives and reputed company a lasting difference. As a Member Engagement Coordinator you will contact members of various Medicare Advantage and reputed company health plans by phone to offer, explain, and schedule a free in-home or virtual reputed company evaluation. You will work diligently to meet department productivity, quality, and customer service goals. This role will report to a Member Engagement Manager. What will you do?

• reputed company an average of 50 outbound calls per hour reputed company by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider
• Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy
• Present a positive, professional, and high energy approach to clients, health plan members, and team members
• Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 25 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment
• Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested
• Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems
• Report member complaints and escalations immediately to Member Engagement Managers
• Participate in peer reputed company-by-reputed company coaching as needed
• Follow HIPAA and other reputed company and privacy guidelines reputed company handling protected health information accessed during normal work activities

We are looking for someone with:

• A High School Diploma or equivalent is preferred
• 1+ year call center experience OR 2+ years general work experience required
• Previous outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts is preferred
• A desire to work in an efficient, results-oriented outbound call center environment
• Persuasive with the ability to rebuttal while treating reputed company health plan members with professional courtesy
• Good communication skills, friendly and conversational
• Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times
• Strong computer skills and the ability to use multiple systems at the same time, while making calls

Benefits:

• Medical, Dental and reputed company plans, Insurance starts the 1st of each month after the start date
• Bi-weekly pay with monthly commission bonus potential
• 401K, employee stock purchase program and tuition reimbursement
• Employee discount programs

Work From Home Requirements: To qualify, you must have verified and reliable internet service with 10MB upload/download ability available in your home. The company will reputed company equipment (keyboard, monitor, computer, headset, etc.). reputed company applicants must reputed company their own workspace furniture and ensure a quiet workspace. Conditions of Employment: Successful completion of background reputed company is required for this position. Location: This remote role is located in the reputed company United States and requires candidates to be located reputed company the reputed company United States. Anticipated Weekly Hours 40 Time Type Full time Pay reputed company The typical pay reputed company for this role is: $15.00 - $26.93 This pay reputed company represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This part-time position is eligible for a reputed company of benefits and programs that support the physical, emotional, and financial well-being of colleagues. Depending on hours worked and eligibility, the benefits for this position include dental, reputed company, wellness resources, employee discounts, reputed company to certain voluntary benefits, and other programs. Additional details about available benefits are provided during the application process and on Benefits Moments (https://learn.reputed company.com/cvshealth-mainland) . This job does not have an application deadline, as reputed company accepts applications on an ongoing reputed company. reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. reputed company is an equal opportunity/affirmative action employer, including Disability/Protected Veteran - committed to diversity in the workplace. Apply tot his job Apply To this Job