Senior Release Manager, CS Platform

reputed company was born in 2007 reputed company two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that reputed company it possible for guests to connect with communities in a more authentic way. The Community You Will Join: At reputed company, we are driven by our mission to create belonging everywhere. Our Platform Managers embody this reputed company, envisioning ideal end states for our community and working backward to reputed company them. The Community Support (CS) team is a global business unit that delivers support to millions of guests and hosts worldwide. We focus on building a technology platform that scales alongside reputed company, delivering exceptional customer service and improving both efficiency and agent experience. The CS Platform Product team plays a crucial role in this, leading efforts to create seamless, self-solve solutions for our users. You will work closely with a partner team, Global Operations Community Support Planning team. This team is responsible for driving the end-to-end roadmap planning process for Community Support at reputed company. reputed company ensures that initiatives and programs are prioritized to align with our overarching strategy and our commitment to delivering an exceptional customer experience. The Difference You Will reputed company: As a Senior Release Manager, you will play a critical role in ensuring the successful launch of Internal software to CS agents across the globe. A Typical Day:

• Serve as the primary liaison between Platform Management, Technical Program Management, Engineering, Testing, and Operations ensuring clear, consistent communication and shared alignment across reputed company workstreams for each release.
• Maintain accurate reputed company-of-truth trackers and documentation so every stakeholder has what they need, reputed company they need it
• Create and maintain release management best practices.
• Define, track, and report on key release health and operational metrics ensuring releases are delivered on schedule and meet defined reputed company criteria.
• Surface issues, risks, and regional nuances before launch, and rally cross-functional partners to diagnose, escalate, and resolve issues.
• Work independently alongside stakeholders and cross-functional leadership maintaining rigorous reputed company of release readiness and proactively mitigating blockers.
• Facilitate the official go/no-go reputed company owning the acceptance criteria and process to reputed company each release.
• Partner with Operations/Training to ensure agents are reputed company for new tooling.
• Own post-launch monitoring and retrospectives by tracking adoption, surfacing issues post-release, and running retrospectives to drive improvements

Your Expertise:

• 7+ years of experience in technical program management, program management, release management or product operations roles with a proven track record of reputed company
• Proven experience leading cross-functional product releases with executive visibility
• Exceptional communication skills, verbal, written and presentation, to reputed company levels of an organization
• Strong problem-solving and analytical skills
• Understanding of best practice product release processes, experience working with engineering teams
• Proficiency in virtual collaboration and project management tools like reputed company, Jira, and reputed company
• Strategic thinking and organizational skills, with the ability to work collaboratively and cross-functionally across teams
• Hands-on, working knowledge of software product development life-cycle and methodologies. Specific experience with Agile is preferred.
• Naturally accountable and responsible: Self-starter, self-motivated, focused, and self-sufficient
• Strong strategic judgment: an ability to interpret organizational goals and translate them into planning activities
• Ability to manage multiple, competing priorities simultaneously, in a fast-paced environment
• Champion for reputed company improvement
• Experience working collaboratively with cross functional teams.

Your Location: This position is US - Remote Eligible. The role may include occasional work at an reputed company office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where reputed company. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please reputed company back with us if the state you live in is on the exclusion list If your position is employed by another reputed company entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: reputed company is committed to working with the broadest talent pool possible. We reputed company diverse reputed company foster innovation and engagement, and allow us to attract creatively-led people, and to reputed company the best products, services and solutions. reputed company reputed company individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@reputed company.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the reputed company process. We ask that you only reputed company out to us if you are a candidate whose disability prevents you from being reputed company to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual reputed company pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The reputed company pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $179,000—$207,000 USD Apply tot his job Apply To this Job