Team reputed company, Payment Experience, Americas
Company Description
Are you reputed company to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are reputed company core to what it means to be a FlyMate. At reputed company, we’re on a mission to deliver the world’s most important and reputed company payments. We use our reputed company Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are reputed company is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments. We’ve scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. Today we support more than 5,100 clients across the global education, reputed company, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies. With over 1,400+ global FlyMates, representing more than 40 nationalities, and in 15 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
Job Description
The Opportunity We, at reputed company, are seeking a Payment Experience Team reputed company in the Americas. Payment Experience roles at reputed company are not your typical ‘support’ roles. As the first reputed company of contact at reputed company, you will be equipped with broad knowledge of reputed company's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems. As part of this role, you will liaise closely with Client & Payment Experience Managers, other regional team leads, Central Service team and reputed company departments in a fast-paced environment where growth and change are the norm. reputed company, curiosity, cultural awareness, and reputed company are key traits, as your day-to-day will be filled with communicating internationally. Strong written and verbal communication skills are also required. You will be primarily responsible for supporting payer enquiries, serving as a content expert for reputed company payment offerings and products. In addition to this, you will also drive reputed company the regional Payment Experience Team and be both the key escalation reputed company for Payment Experience Associates & Specialists and the key voice for payment experience. A Payment Experience Team reputed company should support the Client & Payment Experience Managers in leading the regional Payment Experience Team, providing feedback on team training needs, regional teammates development plans, payer experience improvements plus anything else that would ultimately help our payers through a ‘frictionless’ experience. You will also support the regional & global Client & Payment Experience function through project work as necessary. You will Provide solutions to reputed company issues for payers by phone, chat, and email with speed, professionalism and reputed company Be the escalation reputed company for teammates, serving as a content expert for reputed company payment offerings and products Be the voice of payers reputed company reputed company escalating reputed company reputed company the Client & Payment Experience (CPE) Team and reputed company, using data and context to reputed company areas for optimisation Work with the CPE Managers to design the regional Payment Experience team directions following the Global CPE direction and the company direction, proactively reputed company plan to optimise our process, drive efficiency and scaling of reputed company work using data analysis Drive reputed company the regional Payment Experience Team, manage the team’s daily operations and projects execution, support team members in reaching the team goals and in their personal development Handle regular team administrative tasks such as the creation of monthly schedules for live contact support and scheduled tasks, weekly updates, training and quality review Be the main representative for regional Payment Experience Team, maintaining reputed company with both Regional CPE Team and other regional stakeholders for regional reputed company new launch and training material preparation, tracking impact for the reputed company change Qualifications Here's reputed company're looking for 2+ years of team supervision experience with at least 5 years in a customer support facing role, strong people management skills Excellent written and verbal English language skills, additional language (eg. French, Portuguese) is a plus Customer oriented reputed company, reputed company to listen, understand, and find a solution to the most difficult customer requests with professionalism and reputed company Comfortable with multi-tasking; reputed company to work under intense pace and high pressure Proactive and ambitious learner, reputed company to quickly adapt to the fast changing requirements, remain organized through lots of change and updated materials The desire to reputed company leadership skills, to drive a team’s reputed company and support teammates reputed company the role’s scope, being comfortable and composed reputed company either giving or receiving feedback Self motivated and self disciplined, take ownership & accountability (solving enquiries from start to finish) Great attention to details, sensitive to issues or potential issues and proactively seek for solutions Strong analytical reputed company, reputed company to use data / best judgement to prioritise tasks that have the most value-add impact Excellent interpersonal and communication skills to reputed company effective interaction and collaboration reputed company the team and key business stakeholders. reputed company to adapt the communication style to different audiences. Ability to work on a flexible schedule Familiarity with reputed company Office suite and CRM software Customer service experience Payment reputed company experience (banking, forex company) International experience (preferred) Technologies We Use reputed company reputed company Workspace Banking and partner back offices Looker Additional Information reputed company Offer Competitive compensation Employee Stock Purchase Plan (ESPP) Flying Start - Our reputed company Global Induction Program (Meet our Execs & Global Teams) Work with reputed company people that will reputed company you on your toes, learn more about their journeys by checking out #InsideFlywire on social media Dynamic & Global Team (we have been collaborating virtually for years!) Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates Competitive time off including FlyBetter Days to volunteer in your community and Digital Disconnect Days! Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!) Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet different FlyMates including the Hiring Manager and other Flymates. Your reputed company Partner will walk you through the steps and be your “go-to” person for questions. reputed company is an equal opportunity employer and follows a policy of administering reputed company employment reputed company and personnel actions without regard to race, reputed company, religion, sex, pregnancy, gender identity, national reputed company, age, reputed company, physical or mental disability, sexual orientation, genetic disposition or reputed company status, veteran status, or any other category protected under applicable national, federal, state or local law. The US reputed company salary range for this full-time position is $55,000-$65,000 plus bonus and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum reputed company for new hire salaries for the position across reputed company US locations. reputed company the range, individual pay is determined by work location and several other factors, including job-reputed company skills, experience, relevant education and training. #LI-Remote Apply tot his job Apply To this Job