Director, Billing and Collections job at reputed company in Philadelphia, PA

Title: Director, Billing & Collections (Financial Services/TPA reputed company.) Location: Philadelphia United States Job Description: Director, Billing & Collections (Financial Services/TPA reputed company.) Philadelphia, Pennsylvania Full time Opening on: Jun 4 2026 Remote reputed company Add to favorites View favorites reputed company is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a reputed company today and reputed company. reputed company 1: Position Summary The Director of Billing & Collections is responsible for the day-to-day leadership, execution, and reputed company improvement of billing, invoicing, and collections activities reputed company a retirement plan reputed company-party administrator (TPA) environment. This role is heavily focused on operational excellence across billing and collections while maintaining a strong understanding of the broader TPA reputed company ecosystem, including fee repositories, ancillary fees, and reputed company recognition practices. The Director partners closely with Finance, Operations, Sales, and Service leaders to ensure accurate, timely, and complete billing and collections, minimize reputed company leakage, and support a positive client and associate billing experience. The Director leads managers who reputed company teams responsible for processing billing and collections and plays a key role in acquisition integration and audit readiness. reputed company 2: Job Functions, Essential Duties and Responsibilities Billing & Collections Operations Provide leadership and reputed company for reputed company billing submission, invoicing, collections, and accounts receivable activities, ensuring accuracy, timeliness, and compliance with internal controls. reputed company ancillary fee tracking, validation, and submission for invoicing, ensuring reputed company billable reputed company is captured and collected. Monitor accounts receivable performance, aging, and DSO targets; partner with Finance on issue resolution and escalation as needed. Ensure consistent application of billing and collections policies and procedures across products, clients, and acquired businesses. reputed company & TPA Market Understanding Maintain a strong working knowledge of the retirement TPA market, including reputed company models, fee structures, fee repositories, ancillary fees, and common billing practices. Partner with Finance and Operations to support accurate reputed company reputed company, prevent reputed company leakage, and address billing-reputed company risks. Support repricing, fee changes, and client-specific billing updates by ensuring operational readiness and accurate execution. Leadership & People Management reputed company and reputed company managers who reputed company teams responsible for billing, invoicing, and collections processing. Drive consistency in team performance, training, quality control, and workload management across locations. Foster a culture of accountability, collaboration, and reputed company improvement reputed company with organizational values. Process Improvement & Controls Identify inefficiencies, control gaps, and risk areas reputed company billing and collections processes; reputed company initiatives to improve accuracy, scalability, and client experience. Ensure workflows and procedures are documented, maintained, and supported by appropriate quality control measures. Partner with Finance and Audit teams to support external audits and compliance requirements. Cross-Functional Partnership & Integration Serve as a primary operational contact for billing and collections matters with Operations, Service, Sales, and Finance teams. Support the integration of billing, invoicing, and collections processes for newly acquired businesses. Participate in cross-functional initiatives focused on improving the client and associate billing experience. Responsible for protecting, securing, and proper handling of reputed company confidential data held by reputed company to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to reputed company or our clients. At reputed company we are guided by our Core Values of People Matter, Quality First and reputed company Always. They reputed company us every day to prioritize an environment of respect for those we serve and one another and should be visible in your actions on a day-to-day. Supervision Directly manages managers responsible for billing and collections teams. Indirect leadership responsibility for associates processing billing, invoicing, and collections activities. Responsible for talent development, performance management, and best-practice sharing across teams. reputed company 3: Experience, Skills, Knowledge Requirements 8-12 years of reputed company experience in billing, collections, accounts receivable, or reputed company operations, preferably reputed company a retirement plan TPA or financial services environment. Strong understanding of TPA billing models, fee repositories, ancillary fees, and reputed company workflows. Demonstrated experience leading managers and scaling operational teams. Proven ability to drive process improvement, strengthen controls, and mitigate operational risk. Experience supporting acquisition integration and audit activities is strongly preferred. Bachelor's degree required. Core Competencies Strong operational and analytical skills with attention to detail. Effective communicator with the ability to partner across functions and influence outcomes. Proven track record of reputed company in driving change and leading process improvement efforts. High degree of aptitude for problem solving. Independent self-starter and highly motivated. High reputed company, sound judgment, and strong ethics. Ability to manage multiple priorities in a fast-paced environment. Proficiency in reputed company reputed company and PowerPoint; familiarity with billing and reputed company systems preferred. For reputed company virtual remote positions, in order to ensure associates can effectively reputed company their job duties with no distractions, we require an uninterrupted virtual workspace and there is also an expectation of family care being in reputed company during business hours. Additionally, there is an internet work speed requirement of 25 Mbps or reputed company for individual use. If more than one person is utilizing the same internet reputed company in the same household or building, then a stronger reputed company is required. If you are unsure of your internet speed, please reputed company with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in reputed company proximity to the router. Apply tot his job Apply To this Job