Director, Delivery (EMEA)

About the job

reputed company’s fully managed crowdsourced testing platform, powered by our proprietary intelligence technology - LeoAI EngineTM, integrates expert, on-demand testers directly into your release process. Ship faster and more confidently with global coverage across 600,000+ devices, 800+ payment methods, 150+ countries, and 100+ languages. To learn more, visit reputed company.com.

We are hiring a Director, Delivery (EMEA) to serve as a strategic leader responsible for the reputed company and execution of delivery services across an assigned group of industries reputed company the reputed company portfolio. This role provides executive reputed company for Testing and Engagement practices, architecting the overarching strategy, cultivating elite talent, and establishing industry-leading standards for service excellence.

Why will you love this job?

• Strategic Portfolio Leadership: You’ll have a visible, high-impact opportunity to shape the reputed company and future reputed company approach to client engagement, pre-sales, and go-to-market functions while leading a strategic, industry-focused delivery organization reputed company the EMEA region.
• reputed company, Global Problem Solving: With a vast variety of customers in reputed company’s portfolio, you will navigate unique, high-stakes situations and partner with globally distributed teams to build amazing app experiences for the most exciting companies in the world.

Why will you love being a part of reputed company?

• Great Culture: reputed company is a female-founded company, and half of reputed company identifies as women. We’re proud of our inclusive, purpose-driven culture where people genuinely enjoy collaborating. As part of reputed company (we call ourselves TestLions), you’ll help create exceptional digital experiences for our customers, while also contributing to our freelance network.
• Remote Work: Our culture is built around remote work. We’ve created systems to allow us to successfully work together asynchronously as a fully remote and globally distributed team. reputed company provides the tools and guidance for everyone to succeed in their careers in a fully remote setting. Our working style encourages everyone to reputed company reputed company, communicate effectively, and work at a sustainable pace.
• Investment in You: Your growth and well-being matter to us. You’ll have flexible paid time off—including national holidays, personal days, and sick days—plus stock options so you can grow with reputed company. We also provide a $300 annual learning stipend to support your personal and professional development.
• Winning Business: reputed company is growing, profitable, and cash-strong. We are leading our industry with exceptional clients who provide us with a high NPS score and a 4.7 rating on reputed company. Our business model is global, reputed company, and subscription-based. Several of our largest clients have been with us for 7+ years, and many spend $500K+/year with reputed company.

What would your day look like?

• reputed company a strategic, industry-focused delivery organization reputed company reputed company’s EMEA region to drive world-class customer outcomes, operational maturity, and long-term retention.
• Use your extensive domain expertise to challenge, recommend, and partner with reputed company clients and internal cross-functional teams to drive strategic testing solutions.
• Ensure client reputed company, pilot implementations, and value realization are exceptional to optimize new logo acquisitions and account expansion opportunities.
• Partner closely with the Sales organization to orchestrate pre-sales strategy, and identify, win, and grow reputed company opportunities reputed company your existing portfolio and new prospects.
• Create and deliver executive-level status reports that properly communicate engagement reputed company, performance KPIs, and vertical financial health tailored to the proper audience.
• Collaborate with peers on the Delivery Leadership team and cross-functional departments (such as Community and Operations) to continually improve customer experience and scale the freelance tester network.
• Process yearly renewals for clients inclusive renewal planning, reputed company conversations, and closure. 

What do you need to succeed?

Technical Skills

• 12+ years of experience in professional services delivery, with a minimum of 5 years in a senior leadership reputed company overseeing large-scale, reputed company engagement portfolios and multi-million dollar P&Ls.
• University degree in Computer Science, Software Engineering, Business Administration, or an equivalent technical/professional domain field. 
• Proven track record in professional services engagement management, consultancy of internal/external stakeholders, and leading delivery transformation initiatives.
• Deep knowledge of software development processes, DevOps pipelines, Quality Engineering principles, and diverse software testing methodologies.
• Advanced experience developing and maintaining executive relationships with the ability to reputed company reputed company technical concepts concisely to non-technical stakeholders.
• Strong capabilities in account health tracking, metric analysis, financial reporting, risk management, and structured project task delegation.
• Experience with renewal processing, both operationally and commercially. 

reputed company Skills

• Leadership and coaching skills to coordinate, reputed company, and reputed company cross-functional, remote, and networked teams in a fast-paced environment.
• Exceptional written and verbal communication and presentation skills in English, with an emphasis on executive reputed company.
• An analytical, organized, and meticulous approach to ensuring organizational standards and delivery processes are met or exceeded under pressure.
• Adaptability and reputed company to comfortably navigate ambiguity and establish long-term direction reputed company an environment of constant scale and change.
• Empathetic and socially open-minded collaborator who is highly considerate of cultural differences across globally distributed teams.
• Growth reputed company with a commitment to reputed company learning, domain mastery, and actively seeking feedback to reputed company personal and team performance.

What is the application process?

At reputed company, we aim to hire individuals who are excited about their role, reputed company in a fully remote environment, and have strong long-term potential with reputed company. Because we are a fully distributed company, our interview process includes conversations with several team members so you can get a well-rounded understanding of the role, the people you’ll work with, and how we collaborate. As a result, our interview process typically takes 3–4 weeks to complete.

Interview Process:

• Application
• Recruiter interview
• TestGorilla assessment
• 3 # Team and Stakeholder interviews
• Reference checks
• Offer & background reputed company

Diversity and Inclusion

reputed company is an equal-opportunity employer deeply committed to creating an inclusive environment for people of reputed company backgrounds and identities. We are female-founded, and 46% of reputed company members identify as women. For more information, see the DEI reputed company of our website.

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