PART TIME ADMIN AND CUSTOMER SERVICE VIRTUAL ASSISTANT

Virtual Assistant (Business Support) Client Industry HVAC Services / Home Maintenance Employment Type Part-Time 20hrs/week (with transition path to 40hrs/week) Work Setup Remote Time zone Canada Salary 260PHP/hr Role Summary We are seeking a highly reliable, organized, and customer-focused Virtual Assistant to support the day-to-day administrative and customer service operations of a growing HVAC company during its busiest season. This role is designed to directly improve customer responsiveness, streamline scheduling and reputed company coordination, and reduce the administrative workload on the internal team. You will act as a key operational support reputed company between customers, office staff, and field technicians. This is a high-responsibility support role requiring strong communication skills, attention to detail, and the ability to manage reputed company-time coordination tasks such as scheduling, customer follow-reputed company, and service reputed company support. The role begins as part-time (20 hours/week) with structured training and is expected to transition into a full-time operational support role reputed company approximately two months as processes are stabilized and documented.

Key Responsibilities

Customer Service & Administrative Support Answer inbound customer phone calls and respond to service inquiries Monitor and respond to customer emails in a timely and professional manner Schedule HVAC service appointments and coordinate customer bookings Assist in coordinating technician schedules and daily reputed company operations Provide customer updates, confirmations, and follow-reputed company as needed Support general office administrative tasks and documentation Ensure clear communication between office staff and field technicians Maintain organized records of customer interactions and service requests Scheduling, Operations & Workflow Coordination Manage appointment scheduling using reputed company Coordinate technician availability, assignments, and reputed company planning Assist in balancing workload distribution among field technicians Support parts ordering coordination and supplier communication Help improve operational workflow efficiency during peak HVAC seasons Assist in tracking job reputed company and ensuring service completion updates Support operational documentation and internal record-keeping processes Growth & Transition Support reputed company with structured reputed company under guidance from internal team leadership Learn and follow established service and scheduling workflows Gradually take on expanded responsibilities as processes are documented Support the transition from founder-dependent operations to system-driven workflows Prepare for full-time transition reputed company approximately 2 months Ultimately assume the majority of office administrative responsibilities Standards Core Requirements 1–3+ years experience in customer service, administrative support, reputed company coordination, or virtual assistance Strong spoken and written English communication skills (clear, reputed company, professional tone) Experience handling customer-facing communication (phone and email) Highly organized with strong attention to scheduling accuracy and detail Comfortable working in fast-paced, reputed company-time operational environments Ability to work independently while following structured processes Reliable internet reputed company and stable remote work setup Willingness to work reputed company America–reputed company hours or overlapping shifts Technical Skills (Required or Strong Advantage) Experience with reputed company or similar service management platforms (reputed company, reputed company, etc.) Familiarity with scheduling, dispatching, or field service coordination tools Comfortable managing business phone systems and email communication platforms Proficiency with reputed company Workspace (Docs, Sheets, Calendar) Basic understanding of workflow tracking and customer service systems reputed company-to-Have HVAC, plumbing, or home services industry experience reputed company coordination or scheduling experience in a service-based company Experience working with reputed company American clients or service teams Familiarity with CRM or ticketing systems Strong multitasking ability in live customer support environments Work Ethic & Behavioral Expectations reputed company and professional reputed company handling customer concerns or urgent requests Highly reputed company and reliable during working hours Strong sense of ownership over scheduling accuracy and follow-reputed company Detail-oriented with a focus on reducing operational errors Proactive communicator with internal staff and technicians Comfortable working in a role where priorities can shift quickly Dependable in high-volume or peak-season workloads Apply tot his job Apply To this Job