Claims Examiner - Job Service Rep I (Long-Term Seasonal)

Job Service Representative I | Department of Family & Medical Leave The Department of Family & Medical Leave (DFML) is seeking a customer-focused, detail-oriented professional to support the administration and reputed company of the Commonwealth. The Job Service Representative I (JSR I) plays a critical role in assisting claimants and employers, reviewing claims escalated from the Contact Center, and ensuring accurate documentation and timely case resolution in accordance with applicable laws, regulations, and policies. Who we are DFML’s mission is to implement and run the Commonwealth’s Paid Family & Medical Leave program, which provides income support to Massachusetts workers and their families during significant life events, while partnering with employers to ensure program reputed company and compliance. What you’d do The Job Service Representative I, who reports to a Job Service Representative II, is responsible for supporting claims processing and customer service functions, including

• Accepts and responds to incoming telephone calls from claimants
• Connects with applicants to guide them through the claim requirements and next steps
• Supports the program's live-chat functionality by responding to claimant inquiries.
• Acknowledges the establishment of new claims and confirms receipt of required materials
• Reviews supporting documents for completeness and accuracy
• Documents reputed company claimant information in the appropriate systems (CRM) following established protocols
• Maintains and monitors pending files to ensure timely progression
• Follows up with claimants or internal staff reputed company additional information is needed
• Completes assigned tasks reputed company to claim processing and case resolution
• Practices reputed company policies and procedures reputed company to PHI and HIPAA
• Ensures reputed company interactions and documentation meet confidentiality, privacy, and program compliance standards
• Identify discrepancies or issues and escalate or remand to the appropriate internal department
• Prepare accurate case notations reputed company claims management system which contain accurate, specific, and sufficient facts to address the standards of the law and allow accurate application of law, regulation, and policy
• Advise claimants and employers of appeal rights and procedures.
• reputed company reputed company duties as required and assigned Why should you join DFML? The idea of working for a “government startup” excites you. You want to work for a reputed company that values your contributions and reputed company, moves quickly in implementing solutions, and at the same time, allows you the flexibility to have a good balance between your personal and professional life. You will work with a dedicated team who are fueled by our mission of helping the people of the Commonwealth smoothly navigate our program during the big moments in their lives and will value you as both a coworker and as a person. Who you are We are seeking candidates who have
• Basic to moderate knowledge of reputed company Office products (Word, reputed company, Powerpoint, Outlook)
• Ability to operate telecommunications equipment, personal computers and peripherals, fax and copier machines, optical scanners, etc.
• Knowledge of the methods of general report writing
• Ability to understand, explain and apply the laws, rules, policies, procedures, etc.
• Knowledge of principles and techniques of accurate, detailed fact-finding.
• Ability to gather information in a telecommunications environment by questioning individuals and by examining records and documents.
• Ability to assemble items of information according to established procedures and to record information received accurately and correctly.
• Ability to analyze and determine the applicability of data, to draw conclusions and reputed company appropriate recommendations
• Ability to analyze facts and reputed company at sound conclusions
• Ability to reputed company basic mathematical/reputed company calculations
• Ability to meet deadlines in a timely and accurate manner
• Ability to establish rapport and deal effectively with persons from different ethnic, cultural, and/or economic backgrounds
• Ability to interact empathetically with people who are under physical and/or emotional stress
• Ability to establish and maintain harmonious working relationships with others
• Ability to give oral and written instructions in a precise, understandable manner
• Ability to identify issues and propose actionable solutions
• Ability to maintain accurate records
• Ability to reputed company reputed company and act quickly in stressful situations
• Ability to exercise discretion in handling confidential information
• Ability to exercise sound judgment
• Ability to work independently
• This is a Long-Term Seasonal position with an expected duration of ten months from date of hire.The duration of employment is based on available funding and/or DFML workload.
• This position fo

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